Summary
Overview
Work History
Education
Skills
Timeline
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ELIA ACOSTA

San Antonio,TX

Summary

I am a motivated and sales-driven professional with experience in customer engagement, problem solving, and relationship-building. My work at USAA and over a decade in leadership roles has strengthened my ability to deliver exceptional service, support members with empathy, and resolve complex needs efficiently. I am committed to serving military families with integrity and seek to grow into a new role.

Overview

16
16
years of professional experience

Work History

IP2

USAA
04.2024 - Current
  • Support members per USAA standards.
  • Research and resolve member needs.
  • Maintain quality, productivity, and adherence.

Manager

Furniture Row
09.2014 - Current
  • Processed payments and assisted customers.
  • Trained staff and set performance targets.
  • Managed inventory, pricing, merchandising.
  • Resolved customer and employee conflicts.

Gym Employee

Los Cab Sports Club
06.2010 - 08.2014
  • Managed payments, calls, reservations.
  • Supervised and planned activities for children.
  • Prepared gym equipment and introduced sports.

Education

High School Diploma -

Fountain Valley High School
CA
01-2012

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Golden West College
Huntington Beach, CA

Skills

  • Problem solver
  • Good communicator
  • Optimistic
  • Detail oriented
  • Multitasker
  • People oriented

Timeline

IP2

USAA
04.2024 - Current

Manager

Furniture Row
09.2014 - Current

Gym Employee

Los Cab Sports Club
06.2010 - 08.2014

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Golden West College

High School Diploma -

Fountain Valley High School