Elia Angelica Roldan
New York,NY
Summary
Energetic and multilingual Endeavor Air Flight Attendant with 10+ years of experience delivering first-class service in various industries. Proficient in safety protocols, in-flight sales, and customer conflict resolution. Consistently receives positive feedback from passengers and crew members alike, contributing to Delta’s reputation for excellence in air travel.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Flight Attendant
Endeavor Air
02.2024 - Current
- Demonstrates flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintains a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handles medical and inflight emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhances passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Marketing Director
Valid Boxing, LLC
07.2023 - Current
- Responsible for developing and implementing marketing strategies and campaigns to promote the brand and attract new customers.
- Successfully implemented creative communication and marketing strategies, resulting in a 133% increase in website and social media traffic within a month's time.
- Collaborated with internal teams and external partners to execute marketing initiatives and drive business growth.
Restaurant Line Cook/Cashier
Manoushe
08.2023 - 01.2024
- Handled cashier duties, including taking orders, processing payments, and providing excellent customer service.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Temporary Executive Assistant
Morgan Stanley Investment Group
03.2011 - 09.2011
- Provided administrative support to senior executives, including managing calendars, scheduling meetings, and coordinating travel arrangements.
- Handled confidential and sensitive information with discretion and professionalism.
Education
Bachelor of Arts - Psychology
Columbia University in The City of New York
New York, NYSkills
- Public Speaking
- Time Management
- Cultural Awareness
- Food and Beverage Service
- Safety Demonstrations
- Safety and Evacuation Procedures
- Administrative tasks
- Emergency Situations Management
- FAA Regulations
- Company policy adherence
- Familiar with SkyPro utilization and Deltanet
- Report Generation
Accomplishments
- Recognized in the Great Job award category for quick thinking that avoided more injury to a passenger and her family getting on an escalator (on the first day of employment).
- Awarded Point Badge by a senior crew member for being the "best new hire [she's] ever worked with."
- Successfully dealt with two false inflight emergency situations, while maintaining calm throughout the cabin. Displayed extreme poise and focus in performing safety procedures, and proved excellent leadership abilities by exercising situational awareness, decision making, teamwork, coordination, and communication skills.
- Actively takes advantage of the Passenger Targeted Recognition opportunities to boost company wide Net Promoter Scores (NPS)
- Intently assists customers with storing luggage in overhead compartments, boosting stowing space and boarding efficiency, thereby contributing to early departure times
- Consistently maintains perfect scores on customer surveys in the following categories: Flight Attendant Warmth, Availability, and Professional Appearance
- Enthusiastically attends various trainings and workshops, diligently striving to develop elite customer service skills.
- Perfect punctuality and attendance
- Teamplayer; Consistent in publicly recognizing coworkers on their own achievements
Certification
- Certified Flight Attendant, FAA - 2024
- CPR Training - 2017, 2024
- Certified Elevator Mechanic, (NEIEP) - 2017-2022
- Driver's License - Exp. 02/28
Languages
English
Native or Bilingual
Spanish
Full Professional
Affiliations
- Association of Flight Attendation (AFA)
Timeline
Flight Attendant
Endeavor Air
02.2024 - Current
Restaurant Line Cook/Cashier
Manoushe
08.2023 - 01.2024
Marketing Director
Valid Boxing, LLC
07.2023 - Current
Temporary Executive Assistant
Morgan Stanley Investment Group
03.2011 - 09.2011
Bachelor of Arts - Psychology
Columbia University in The City of New York
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