Elia Chahoud

Maintained daily inventory of pharmaceuticals and ensured proper storage conditions. Prepared medications for dispensing by counting, pouring, labeling, and verifying doses. Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system. Provided customer service to patients by answering questions about medications and health-related topics. Managed filing of prescriptions, both electronically and manually. Ordered drugs from wholesalers as needed and maintained records of incoming shipments. Verified accuracy of medication labels before they were dispensed to customers. Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations. Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Currently advancing and progressing as a Psychological Warfare Specialist in a tactical detachment, with a focus on becoming an assistant team leader. Performed vehicle maneuvers and target recognition in vehicle-mounted combat simulation and live-fire exercises, earning an army achievement medal for outstanding performance. Used technical expertise and sound military judgment to learn and perform complex procedures.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems. Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions. Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system. Transmitted claims to insurance companies for payment and reconciled EOBs. Prepared prescription transfers to other pharmacies. Participated in prescription pharmaceutical and over-the-counter product inventory audits. Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises. Adhered to infection control policies and procedures to prevent spread of disease. Became Immunization certified, adhering to proper practices of safety and sterility in order to better assist the pharmaceutical team and patient base.

Managed knowledgeable and professional 6 member parts sales team that delivered right parts to customers quickly and secured great deals on top-quality out-of-stock parts. Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.

Collaborated with staff to maximize customer satisfaction, by quickly and efficiently working on customer vehicles. Ensured proper organization of store, responded to customer complaints and answered questions quickly. Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.

Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels. Ensured proper organization of store, responded to customer complaints and answered questions quickly. Handled scheduling for all shifts across 7-day work weeks to ensure proper staffing at all times. Worked to improve relations with current and prior accounts to increase rapport and drive sales.

Remedied customer challenges by providing relevant Automotive knowledge, products and services. Motivated and led, peers and coworkers to improve customer relations and sales by utilizing a friendly, courteous and customer service minded approach. Aided in creating a clear, concise and disciplined storefront tasking for both peers and coworkers.

Assessed work for errors or compliance issues and made corrections and modifications when necessary. Performed and submitted first piece for inspection. Reviewed and verified all work was in compliance with sales orders and customer requirements. Retrieved correct materials from product inventory to perform various fabrication duties. Determine materials, tools and equipment needed for product orders.