Elia Escalante
San Antonio
Summary
Customer service professional with a strong work ethic and exceptional cash handling skills. Proven ability to enhance customer satisfaction through efficient transaction processing and conflict resolution. Bilingual in Spanish, committed to encourage positive interactions and maintaining a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Teller
Florida & Texas Currency Exchange
01.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
Laundry Attendant
SpinXpress Laundry
08.2021 - 12.2023
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Delivered superior customer service by responding to inquiries and complaints.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, debit card, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Santikos Theatres
11.2018 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
BBA - Management
The University of Texas At San Antonio
San Antonio, TX12-2025
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling
- Spanish speaking
- Software: Google Docs, Excel, Powerpoint, Outlook, and Gmail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller
Florida & Texas Currency Exchange
01.2024 - Current
Laundry Attendant
SpinXpress Laundry
08.2021 - 12.2023
Customer Service Representative
Santikos Theatres
11.2018 - 03.2019
BBA - Management
The University of Texas At San Antonio
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