Elia Foist
North Vernon,IN
Summary
Highly enthusiastic Customer Service Representative with over 16 years of patient and medical professional interface experience. Very reliable with extensive track record in demanding sales and account management in the durable medical environment. Dedicated and motivated to maintain customer satisfaction and contribute to company success. Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills.
Overview
20
20
years of professional experience
Work History
Medical Biller
George’s Pharmacy & Medical Equipment
01.2023 - Current
- Verified insurance of patients to determine eligibility.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Organized filing system for patient records, expediting access to essential documents when needed.
- Used data entry skills to accurately document and input statements.
Education Coordinator
Boys & Girls Club
06.2022 - 12.2022
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
Center Manager
Lincare
08.2020 - 06.2022
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Customer Service Representative
Lincare
03.2008 - 08.2020
- Answer all incoming calls and is usually the first contact for referral sources and patients
- Makes determination of required action
- Take service orders from physicians or other referral sources; place the order internally
- Schedule most DME setups with patients
- Process patient information where accuracy and timely processing is most important
- Verify insurance coverage and discusses billing and copays with patients
- Respond to new and existing patients' requests
- Handle mail for the center including responding to requests for information from internal sources when possible.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Pharmacy Technician
CVS Health
08.2004 - 03.2008
- Accurately and efficiently preparing prescription orders
- Verifying prescription information and dosage
- Entering patient and order information into the pharmacy system
- Processing and submitting insurance claims
- Providing quality customer service to patients and other healthcare providers.
Education
High school - General
Jennings County High School
North Vernon, IN01.2000
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Adaptive team player
- Telecommunication skills
- Invoice processing
- Customer service expert
- Telephone inquiries specialist
- Insurance Claims
- Insurance Billing
- Medical Billing
- Insurance Verification
- Customer Service
- CPT Knowledge
- Medicaid and Medicare Knowledge
- Medicare and Medicaid process
- Data Entry
- ICD-10
- ICD-10 Proficiency
Timeline
Medical Biller
George’s Pharmacy & Medical Equipment
01.2023 - Current
Education Coordinator
Boys & Girls Club
06.2022 - 12.2022
Center Manager
Lincare
08.2020 - 06.2022
Customer Service Representative
Lincare
03.2008 - 08.2020
Pharmacy Technician
CVS Health
08.2004 - 03.2008
High school - General
Jennings County High School