Elia Gonzales
Houston
Summary
Experienced fire safety technician with strong focus on system installation, maintenance, and troubleshooting. Known for effective team collaboration and adaptability to changing needs. Adept in wiring, programming, and compliance with fire safety codes. Reliable and results-driven, ensuring top-tier performance and safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fire Alarm Technician
Capital Fire Protection
02.2025 - Current
- Installed and retrofitted new fire alarm components into existing systems. Including system integrations security, elevator, mechanical and electrical building systems.
- Streamlined installation processes, reducing completion times while maintaining quality standards. While maintaining focus on efficacy.
- Collaborated with general contractors and other trades to coordinate schedules for installations.
- Presented all completed projects to Fire Marshall for Inspection.
- Conducted annual and semiannual inspections to ensure compliance with safety regulations and code.
- Ran service calls diagnosing system malfunctions, implementing repairs to restore functionality promptly.
- Trained junior technicians on installation, inspection, service procedures and safety protocols.
- Led emergency response drills, educating staff on fire safety practices and alarm operation.
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
02.2024 - 11.2024
- Analyzed borrower financial situations to recommend appropriate loss mitigation options.
- Reviewed and evaluated loan modifications, ensuring compliance with regulatory requirements.
- Developed and maintained relationships with borrowers to facilitate effective communication and resolution.
- Collaborated with internal teams to streamline processing of loss mitigation applications.
- Implemented best practices for document collection, improving efficiency in case management.
Customer Service Rep.
Global Custom Commerce
01.2023 - 02.2024
- Assisted customers with troubleshooting and offered additional solutions
- Met company standard of 500 calls per month
- Organized Administrative tasks with attention to detail
Loan Originator
Envoy Mortgage
09.2020 - 02.2024
- Used knowledge of loan products and guidelines to developed creative solutions for loan approval
- Focused on client retention by developing plans of action for future purchases
- Honed my ability to network and create relationships in a business to business sales environment
Technician (commercial construction)
Fire Safe
07.2018 - 03.2020
- Continued using learned skills in commercial installations
- Learned principles of and assisted with system inspections
- Transitioned to sales coordinating positions. Analyzed and collected sales data as well as coordinating service calls
Lead Technician (commercial construction)
Fire Water Services
09.2016 - 07.2018
- Developed leadership ability and lead install team through project completion on multiple occasions
- Enhanced troubleshooting skills
- Utilized skills in retrofit and ground-up installations
- Ran wire in commercial installations
- Gained knowledge of relevant equipment and tools
- Learned to read cut sheets and blue prints
- Acquired knowledge of low voltage principles
Education
High School Diploma -
North Shore High School
Houston, TX05-2008
Skills
- Strategic Thinking
- Effective Listening
- Relationship Building
- Accountability
- Team Player
- Adaptability
Fire Alarm System Proficiencies
- Silent Knight
- Firelite
- Notefier
- EST
- Siemens
- Hochiki
Certification
- NMLS : 1992265
- TX Safe Course – Champions School of Real Estate
- F.A.L: 2215504
- High School Diploma
Timeline
Fire Alarm Technician
Capital Fire Protection
02.2025 - Current
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
02.2024 - 11.2024
Customer Service Rep.
Global Custom Commerce
01.2023 - 02.2024
Loan Originator
Envoy Mortgage
09.2020 - 02.2024
Technician (commercial construction)
Fire Safe
07.2018 - 03.2020
Lead Technician (commercial construction)
Fire Water Services
09.2016 - 07.2018
High School Diploma -
North Shore High School