Elia Johnson
Park Forest,IL
Summary
Service-oriented individual with 10 years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of Interpersonal Skills and Multitasking with established processes and procedures.
Overview
9
9
years of professional experience
Work History
City Mail Carrier
United States Postal Service, USPS
Chicago, IL
03.2021 - Current
- Conducted regular check-ins with supervisors throughout the day.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Delivered various types of mail on routes according to strict timelines.
- Verified accuracy of addresses before delivering packages.
- Responded to customer inquiries regarding postal services and products.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Scanned packages for delivery tracking.
Customer Service Representative
Walmart
Chicago, IL
02.2015 - 03.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Led on- and off-site customer support teams across multiple time zones.
- Improved customer service wait times to mitigate complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
High School Diploma -
Chicago Vocational Career Academy
Chicago, IL06-2014
Skills
- Acquisition Strategies
- Support Services
- Project Resourcing
- Risk Management Planning
- Email Support
- Technical Support
- Creative Problem Solving
- Data Entry
- Order and Refund Processing
- Microsoft Office
- Live Chat Support
Timeline
City Mail Carrier
United States Postal Service, USPS
03.2021 - Current
Customer Service Representative
Walmart
02.2015 - 03.2024
High School Diploma -
Chicago Vocational Career Academy