Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eliah Miller

Summary

Customer Success Manager with 5+ years in SaaS, live events, and entertainment payroll workflows. Proven success in onboarding, billing support, and union/non-union production logistics. Passionate about empowering creators and streamlining complex workflows in media tech platforms like Wrapbook.

Overview

7
7
years of professional experience

Work History

Producer

Freelance
03.2023 - Current
  • Produced commercial, short-form, and narrative content from budgeting to post-production. Managed union and non-union crews, call sheets, and schedules. Managed payroll processing and vendor coordination.

Customer Experience Specialist

Fons
02.2022 - 12.2023
    • Guided clients through onboarding, billing, and product adoption. Maintained a 96% CSAT through responsive and personalized SaaS support. Created help center content to improve customer experience and partnered with product to advocate for client feedback.

Event Operations & Tech Support

Boomset
01.2019 - 12.2021
  • Onboarded clients for virtual and hybrid events. Maintained a ticket resolution time under 2 hours on average. Trained users on check-in software and badge systems for major digital events.

Education

Communication & Media Studies

Los Positas College
Livermore, CA
06.2022

Skills

  • Customer Onboarding
  • Production Logistics
  • Ticketing Systems
  • Remote SaaS Support
  • Client Training & Support
  • CRM & Intercom
  • Airtable
  • Google Workspace
  • Payroll Processing
  • Production scheduling

Accomplishments

  • Recognized by Fons leadership for maintaining 96%+ CSAT and driving onboarding success for high-value SaaS clients.
  • Improved first-time user adoption by streamlining onboarding steps and tailoring support to client needs, resulting in fewer repeat questions and faster product engagement.

Timeline

Producer

Freelance
03.2023 - Current

Customer Experience Specialist

Fons
02.2022 - 12.2023

Event Operations & Tech Support

Boomset
01.2019 - 12.2021

Communication & Media Studies

Los Positas College

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