Elia J. Villanueva
Los Angeles,CA
Summary
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
7
7
years of professional experience
Work History
Account Manager Supervisor
Ultimate DX Laboratory/Firmalab Inc.
03.2022 - 06.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Handled customer complaints to satisfy and retain clients.
- Maintained high level of professionalism and discretion when dealing with clients.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Drove revenue growth by proactively collaborating with five major clients, devising innovative strategies tailored to their business objectives and needs.
- Maintained accurate and up-to-date files of client information in online database.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Successfully maintained 90% Client Retention Rate by ensuring that a significant portion of small and medium business clients renewed contracts and continued their partnerships.
- Contributed to team objectives in fast-paced environment.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Accessible to staff in order to manage concise and timely workflow.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Research Associate
Ultimate DX Laboratory/Firmalab Inc
09.2021 - 03.2022
- Set up equipment, organized inventory and maintained facilities.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Tracked between 300 and 400 collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Obtained around 150 samples per day for testing following standard protocols.
- Implemented lab procedures to prevent errors and protect staff.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
Preschool Teacher
Temple Isaiah Preschool
08.2020 - 08.2021
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored 10 specific students' academic, social, and emotional progress and recorded in individual files.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Modeled positive behavior and communication skills for students.
- Effectively worked and participated with state accreditation for preschool's licensing renewal.
Research Assistant
DESC Laboratory
01.2017 - 06.2019
- Performed statistical, qualitative, and quantitative analysis .
- Reviewed documents and data to identify trends and patterns.
- Collected research data through experimentation, surveys and leading focus groups.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Collaborated with other researchers to develop successful research strategies.
- Utilized advanced analytical software to analyze data sets.
- Developed research protocols and procedures to produce accurate results.
- Participated in lab meetings and project presentations.
- Analyzed results using analytical software and created reports.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Troubleshot and resolved equipment and process issues.
- Trained and supervised junior technicians in laboratory protocols.
First Year Experience Mentor
UC Davis, Student Affairs Marketing & Communication
09.2016 - 09.2017
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
- Regularly assessed progress and provided feedback to support continued development.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Grew student life satisfaction on campus by 35% for school year by creating support groups within communities.
Education
Bachelor of Science - Human Development
University of California, Davis
Davis, CA06.2019
Skills
- Employee Mentoring
- Administrative Oversight
- Strong interpersonal skills
- Verbal and Written Communication
- Safety Protocols
- Documentation
- Excellent Communication Skills
- Managing Multiple Tasks
- Account Management
- CRM Software and Microsoft Office Suite
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Account Manager Supervisor
Ultimate DX Laboratory/Firmalab Inc.
03.2022 - 06.2023
Research Associate
Ultimate DX Laboratory/Firmalab Inc
09.2021 - 03.2022
Preschool Teacher
Temple Isaiah Preschool
08.2020 - 08.2021
Research Assistant
DESC Laboratory
01.2017 - 06.2019
First Year Experience Mentor
UC Davis, Student Affairs Marketing & Communication
09.2016 - 09.2017
Bachelor of Science - Human Development
University of California, Davis
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