Misty Dunham
Livingston,TX
Summary
Medical Specialist with an innovative mind and sound knowledge of medical coding and billing . Excellent in managing a team and delegating work. Experienced in handling complex and problematic situations with analytical thinking and patience.
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
17
17
years of professional experience
Work History
Medical Liason/Billing Specialist/Medical Coordinator
BCA DX LABORATORY
2018.11 - Current
- Devised technical strategies, created system designs and developed presentation materials for applications.
- Created manuals and published guidelines for proper use of systems.
- Trained staff on proper use of systems and conducted orientation seminars.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Documented clients' issues and processes of resolution.
- Supported daily operations and system maintenance procedures.
- Performed troubleshooting, maintenance and optimization of software applications.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Head Medical Assistant
Family First Medical-Dr. Woodrom
2015.01 - 2018.12
- Improved patient satisfaction by streamlining check-in procedures and reducing wait times.
- Conducted regular staff meetings to address concerns, share updates, and promote teamwork among medical assistants within the practice.
- Expedited lab results by maintaining close relationships with laboratory personnel and promptly addressing any delays or discrepancies.
- Assisted physicians with examinations, procedures, and treatments to ensure optimal patient care.
- Enhanced clinic efficiency by implementing an electronic health record system for better data management.
- Trained new medical assistants in clinical tasks, administrative duties, and office protocols to maintain seamless operations.
- Monitored vital signs of patients during visits, alerting physicians to any abnormalities requiring immediate attention.
- Coordinated schedules of multiple providers to optimize appointment availability for patients.
Head Medical Assistant
Calvary Medical Clinic-Dr. Goin
2012.02 - 2015.01
- Expedited lab results by maintaining close relationships with laboratory personnel and promptly addressing any delays or discrepancies.
- Assisted physicians with examinations, procedures, and treatments to ensure optimal patient care.
- Enhanced clinic efficiency by implementing an electronic health record system for better data management.
- Monitored vital signs of patients during visits, alerting physicians to any abnormalities requiring immediate attention.
- Reduced errors in medical billing by conducting regular audits and providing staff training on insurance policies.
- Managed the inventory of medical supplies, placing orders as needed to prevent stockouts or wastage.
- Facilitated timely referrals by maintaining an updated database of specialists within the network and coordinating appointments as necessary.
Medical Assistant/Medical Liason/Billing Clerk
Polk Childrens Clinic-Dr. Katuri
2008.01 - 2012.10
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
Education
Certification - Emergency Medicine
LoneStar College
Houston, Tx01.2017
J.D. - Medical Assistant
SouthWest Certifications
Lufkin, TX02.2004
J.D. - Certified Nursing Assistant
EMSEC
New Waverly, TX01.2004
Skills
- Product Configuration
- Customer Education
- Product Demonstration
- System Software
- Application and Server Monitoring
- Software Quality Assurance
- Network Applications
- End-User Support
- Application Development
- Application Installation
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Data entry proficiency
- HIPAA Compliance
Timeline
Medical Liason/Billing Specialist/Medical Coordinator
BCA DX LABORATORY
2018.11 - Current
Head Medical Assistant
Family First Medical-Dr. Woodrom
2015.01 - 2018.12
Head Medical Assistant
Calvary Medical Clinic-Dr. Goin
2012.02 - 2015.01
Medical Assistant/Medical Liason/Billing Clerk
Polk Childrens Clinic-Dr. Katuri
2008.01 - 2012.10
Certification - Emergency Medicine
LoneStar College
J.D. - Medical Assistant
SouthWest Certifications
J.D. - Certified Nursing Assistant
EMSEC
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