Kendre Gray
Cypress,TX
Summary
Accomplished Phlebotomy Supervisor with a proven track record at Access DX Laboratory, enhancing team efficiency and patient satisfaction through expert venipuncture and motivational skills. Spearheaded compliance initiatives and streamlined diagnostic testing processes, significantly improving workflow and staff development. Demonstrates adaptability and professionalism, ensuring high-quality patient care and confidentiality. Knowledgeable Phlebotomy Supervisor skilled in coordinating department operations per established policies. Safety-oriented professional with years of progressive experience. Organized, detail-oriented and hardworking with excellent communication and planning abilities.
Overview
8
8
years of professional experience
Work History
Phlebotomy Supervisor
Access DX Laboratory
04.2022 - 06.2024
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Utilized software to track, monitor and report on test results for clients.
- Fostered communication within team and between departments.
- Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.
- Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
- Upheld all compliance standards and kept team in line with requirements.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Monitor Time and Attendance of employees
Mobile Phlebotomist
Bio Reference Labs
11.2020 - 04.2022
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
- Assisted in training new hires on company policies, procedures, and best practices for mobile phlebotomists.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
Apheresis Technician
Gulf Coast Regional Blood Center
08.2016 - 07.2020
- Safeguarded confidential patient information through meticulous adherence to HIPAA guidelines and clinic policies.
- Ensured accurate results by meticulously following established protocols for apheresis treatments.
- Connected with donors by listening and determining value of donations.
- Enhanced patient comfort by providing thorough explanations of apheresis procedures and addressing concerns.
- Maximized patient satisfaction by promptly addressing concerns or discomfort during treatments, making necessary adjustments when possible.
- Ensured patient safety during procedures by closely monitoring vital signs and adjusting treatment parameters as needed.
- Remained flexible to work highly variable schedule.
- Collaborated effectively with interdisciplinary healthcare teams for comprehensive patient care plans.
- Increased donor retention through exceptional rapport-building skills and compassionate care.
- Performed apheresis collections according to established procedures, guidelines and contracts.
- Performed cell counts and analysis on blood specimens.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
Education
Phlebotomy Certificate - Phlebotomy
Pensacola State College
Pensacola, FL12.2010
Skills
- Venipuncture
- Adaptable problem-solving
- Sample and specimen collection
- Specimen labeling procedures
- Patient confidentiality
- Professionalism and Ethics
- Motivational Skills
- Reporting skills
- Employee Motivation
- Venipuncture Expertise
- Staff Training
- Recording data
- Staff Development
- Record Keeping Accuracy
- Medical terminology knowledge
- Diagnostic Testing
- Quality control guidelines
- Phlebotomy Procedure Development
Timeline
Phlebotomy Supervisor
Access DX Laboratory
04.2022 - 06.2024
Mobile Phlebotomist
Bio Reference Labs
11.2020 - 04.2022
Apheresis Technician
Gulf Coast Regional Blood Center
08.2016 - 07.2020
Phlebotomy Certificate - Phlebotomy
Pensacola State College
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