Miranda Barrett
Sault Ste. Marie,MI
Summary
Dynamic Phlebotomy Supervisor at MyMichigan Medical Center Sault, recognized for enhancing specimen collection efficiency and leading staff training initiatives. Skilled in venipuncture and adaptable problem-solving, I fostered a positive work environment while ensuring compliance with safety protocols. Committed to patient care and operational excellence, I effectively managed departmental resources.
Overview
12
12
years of professional experience
Work History
Phlebotomy Supervisor
MyMichigan Medical Center Sault
04.2022 - Current
- Supervised daily operations of phlebotomy department, ensuring adherence to protocols and standards.
- Implemented process improvements that enhanced efficiency in specimen collection and handling procedures.
- Managed inventory of supplies, ensuring availability while minimizing waste and cost.
- Conducted regular training sessions for staff, improving skill sets and compliance with regulations.
- Reviewed and updated departmental policies to reflect current best practices in phlebotomy.
- Participated in departmental budgeting processes, aligning resources with operational needs.
- Resolved conflicts and addressed staff concerns to maintain a positive work environment.
- Reviewed employee performance and developed improvement plans.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Interviewed and hired phlebotomists and office personnel for MyMichigan Health.
Phlebotomist
MyMichigan Medical Center Sault
04.2015 - 04.2022
- Performed venipunctures and capillary punctures to obtain blood specimens for laboratory testing.
- Educated patients on procedures and provided reassurance to alleviate anxiety during blood draws.
- Adhered to safety protocols and infection control measures to ensure patient and staff safety.
- Assisted in the training of new phlebotomists and provided guidance on best practices.
- Conducted preliminary assessments to identify suitable veins for blood collection in diverse patient populations.
- Ensured proper disposal of biohazardous materials in compliance with safety regulations.
- Managed inventory of phlebotomy supplies and equipment, ensuring availability for smooth operations.
- Participated in continuing education workshops to stay updated on phlebotomy techniques and regulations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
Ticket Office Agent
Shepler's Mackinac Island Ferry
06.2014 - 04.2022
- Processed ticket sales efficiently while ensuring compliance with company policies.
- Assisted customers with inquiries regarding ferry schedules and services.
- Handled high-volume data entry for ticket sales and customer information.
- Resolved customer issues through effective communication and problem-solving skills.
- Trained new staff on ticketing procedures and customer service best practices.
- Managed cash handling processes, ensuring accuracy and accountability.
- Adapted to changing schedules and operational demands to meet customer needs.
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
No Degree - Pre-Nursing
North Central Michigan College
Petoskey, MISkills
- Venipuncture
- Adaptable problem-solving
- Sample and specimen collection
- Team leadership
- Specimen labeling procedures
- Patient confidentiality
- Infection control
- Medical terminology
- Staff training
- Safety protocol enforcement
- Employee performance reviews
- Specimen collection techniques
- Patient care
- Data entry
- Paperwork processing
- Medical records handling
- Venipuncture and capillary puncture
- Customer service
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
Timeline
Phlebotomy Supervisor
MyMichigan Medical Center Sault
04.2022 - Current
Phlebotomist
MyMichigan Medical Center Sault
04.2015 - 04.2022
Ticket Office Agent
Shepler's Mackinac Island Ferry
06.2014 - 04.2022
No Degree - Pre-Nursing
North Central Michigan College