Proven Phlebotomy Supervisor with expertise in team leadership, employee training, and adaptable problem-solving. Strong track record in enhancing workflow efficiency and resolving patient concerns to ensure high-quality care.
Work History
Phlebotomy Supervisor
12 Years 3 Months
Biotech Clinical Laboratories | 03.2014 - Current
Supervised daily operations of phlebotomy team, ensuring adherence to safety protocols and regulatory compliance.
Trained and mentored staff on best practices for specimen collection and handling techniques.
Developed and implemented process improvements to enhance workflow efficiency within the laboratory.
Coordinated scheduling and workload management to optimize resource allocation among phlebotomists.
Conducted performance evaluations, providing constructive feedback to promote professional development among team members.
Managed effective schedules to cover all department needs.
Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
Developed and implemented training processes to achieve high quality of care for patients.
Phlebotomist
13 Years 2 Months
Oakwood Hospital and Medical Center | 07.2000 - 09.2013
Conducted blood draws using various techniques to ensure patient comfort and compliance.
Maintained accurate patient records and ensured proper labeling of specimens for laboratory analysis.
Collaborated with healthcare professionals to coordinate timely blood collection and processing.
Trained and mentored junior phlebotomists on best practices and safety protocols.
Monitored inventory levels of phlebotomy supplies, ensuring availability for uninterrupted operations.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Used personal protective equipment correctly to protect coworkers and patients.
Organized daily work based on collection priority.
Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.