ELIAM Rodas
Mahopac,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
12
12
years of professional experience
Work History
Teacher Aide
Elizabeth Seton Children School
White Plains, New York
11.2021 - Current
- Organized classroom materials and maintained a clean learning environment.
- Assisted teachers in classroom management and lesson delivery.
- Supported students with special needs during activities and lessons.
- Facilitated small group activities to enhance student engagement and understanding.
Customer Service Representative
24.7 InTouch call center
Guatemala, Guatemala
07.2020 - 12.2020
- Provided product information and recommendations to enhance customer satisfaction.
- Managed customer accounts and processed transactions accurately.
- Collaborated with team members to improve service delivery and response times.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
waitress
Campero
Guatemala, Guatemala
06.2013 - 02.2018
- Provided exceptional customer service and ensured guest satisfaction throughout dining experience.
- Took accurate food and drink orders while maintaining a friendly attitude.
- Handled customer complaints professionally, resolving issues to enhance guest experience.
- Processed payments accurately using cash registers or POS systems.
Education
High School Diploma -
Instituto Nacional De Bachillerato En Computacion
Guatemala03-2008
Skills
- Customer service
- Payment processing
- Adaptability
- Classroom management
- Strong multitasking
- Team collaboration
- Engagement facilitation
- Effective communication
- Problem solving
Timeline
Teacher Aide
Elizabeth Seton Children School
11.2021 - Current
Customer Service Representative
24.7 InTouch call center
07.2020 - 12.2020
waitress
Campero
06.2013 - 02.2018
High School Diploma -
Instituto Nacional De Bachillerato En Computacion
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