Elian Chireno
Orlando,FL
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining service delivery at Steak N Shake. Excelled in problem-solving and critical thinking, consistently exceeding performance metrics. Skilled in team development and customer education, significantly reducing process inconsistencies. Demonstrated exceptional money handling abilities and active listening skills, contributing to a results-driven team environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Steak N Shake
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Chipotle
02.2022 - 09.2023
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Colonial High School
Orlando, FL03.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Team Development
- Coordination
- Product Education
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Steak N Shake
12.2023 - Current
Customer Service Representative
Chipotle
02.2022 - 09.2023
High School Diploma -
Colonial High School
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