Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Eliana Arcila

Bayside,NY

Summary

Dynamic office manager with a proven track record at CityWide Container Service Corp., excelling in customer service and office management. Expert in account reconciliation and billing, I enhanced operational efficiency and maintained confidentiality. Recognized for fostering positive team dynamics and implementing cost-saving measures, ensuring smooth communication across departments.

Overview

21
21
years of professional experience

Work History

Office Manager

CityWide Container Service Corp.
08.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

CityWide Container Service Corp.
05.2008 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.

Billing Specialist

Waste Managment
10.2004 - 09.2007
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.

Education

High School Diploma -

Bayside High School
Bayside, NY
06-1999

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Data entry
  • Billing
  • Payroll processing
  • Bookkeeping
  • Account reconciliation
  • Mail handling
  • Documentation and control

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

CityWide Container Service Corp.
08.2024 - Current

Assistant Manager

CityWide Container Service Corp.
05.2008 - 08.2024

Billing Specialist

Waste Managment
10.2004 - 09.2007

High School Diploma -

Bayside High School

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Eliana Arcila