MARIAH MATTHEWS
Memphis,TN
Summary
Results-driven Data Entry Specialist with over 3 to 5 years of experience in efficiently entering, organizing, and verifying extensive data sets across diverse systems. Maintains accuracy rates exceeding 99.8% while consistently meeting tight deadlines and enhancing workflow processes. Expertise in Microsoft Excel, Google Sheets, CRM databases, OCR tools, and digital filing systems, complemented by a typing speed of 75-90 WPM. Recognized for exceptional attention to detail and a commitment to improving data integrity and organizational efficiency.
Overview
6
6
years of professional experience
Work History
Office Assistant
Citywide Service
05.2024 - 01.2025
- Researches a variety of sources, analyzes, and initiates actions on tax issues obtaining applicable returns, schedules, and all required information for correction of accounts and records
- Processes corrections to math errors, certain returns, accounts where there is a previously posted or pending adjustment, and changes to filing status
- Secures payment of delinquent taxes and filing of delinquent returns
- Verifies, analyzes and adjusts taxpayer accounts.
Data Entry Specialist
ABC Data Solutions
06.2022 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Brightline Office Services
07.2019 - 06.2022
- Processed, entered, and verified 600+ daily entries, including invoices, receipts, inventory logs, and client information.
- Maintained digital filing system and coordinated scanning of 10,000+ archived documents, enhancing retrieval speed by 45%.
- Supported accounting and HR departments with accurate data reports, spreadsheet creation, and document preparation.
- Developed step-by-step data-entry guidelines that reduced new-hire training time by 25%.
- Ensured confidentiality of sensitive employee and client information in compliance with company security protocols.
- Executed quality control measures to verify data integrity and minimize errors in records.
Education
DIPLOMA -
INDEPENDENCE HIGH SCHOOL
05.2019
Skills
- Leadership
- Telework
- Communication
- Acting Manager
- Customer Service Skills
- Teamwork
- Clerical
- Data Entry
- Record keeping
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Goal oriented
- Empathy and patience
- Assertiveness
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Fast typing speed
- Word processing
- Filing and data archiving
- Data processing
Timeline
Office Assistant
Citywide Service
05.2024 - 01.2025
Data Entry Specialist
ABC Data Solutions
06.2022 - 05.2024
Administrative Assistant
Brightline Office Services
07.2019 - 06.2022
DIPLOMA -
INDEPENDENCE HIGH SCHOOL