Brenda Knowles
Pensacola,FL
Summary
Detail-oriented office assistant skilled in effective communication and problem solving. Proven ability to manage daily operations and streamline workflows, contributing to improved efficiency.
Overview
4
4
years of professional experience
Work History
Office Assistant
Morgan & Morgan Law Firm
Pensacola, Florida
05.2024 - Current
- Sorted and distributed incoming mail to appropriate departments quickly.
- Managed outgoing mail by preparing packages and labeling correctly.
- Operated office equipment, including postage machines and printers efficiently.
- Assisted in maintaining inventory of supplies for the mailroom daily.
- Scheduled courier pickups and deliveries to ensure timely service.
- Collaborated with team members to streamline mail processing procedures.
- Responded to inquiries about mail services and procedures clearly.
- Maintained cleanliness and organization of the mailroom workspace consistently.
- Secured all outgoing packages using appropriate packing material.
- Processed large volumes of packages, letters, and other materials for delivery.
- Troubleshot any issues that arose during the course of daily operations.
- Provided customer service to internal staff members regarding postal services.
- Operated a variety of equipment such as postage machines, scales, folders.
- Delivered packages within the building or campus area quickly and efficiently.
- Scanned documents as needed to ensure accurate record keeping.
- Performed data entry tasks related to tracking shipments and deliveries.
- Maintained records of all mail received and sent out.
- Assisted in ordering, receiving, and storing office supplies when necessary.
- Managed the processing of bulk mailings utilizing postage meters.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Troubleshot office equipment, computer hardware and software issues.
Assistant Manager
Roses Express
Pensacola, Florida
06.2022 - 12.2023
- Assisted in managing daily operations and employee schedules.
- Coordinated team meetings and communicated project updates effectively.
- Supported inventory management by tracking stock levels and ordering supplies.
- Facilitated training sessions for new employees on operational procedures.
- Resolved customer inquiries and complaints with prompt solutions.
- Collaborated with other departments to streamline workflows and improve efficiency.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
GED -
Spoonriver College
Havana, IL12-2013
Skills
- Effective communication
- Problem solving
- Conflict resolution
- Record keeping
- Leadership
- Calm under pressure
- Multitasking Abilities
- Flexible and adaptable
- Organizational skills
- Supervision and leadership
- Analytical thinking
- Quality assurance
- Problem resolution
- Task prioritization
- Office equipment operation
Timeline
Office Assistant
Morgan & Morgan Law Firm
05.2024 - Current
Assistant Manager
Roses Express
06.2022 - 12.2023
GED -
Spoonriver College