Rachel Tinker
Racine,WI
Summary
• Excellent interpersonal communication skills • Independent, motivated, and very driven worker • Leadership and organizational skills • Extensive understanding of the English language • Highly competent with computer and Microsoft programs • Remain calm in stressful situations • Extremely comfortable with diverse population. Authorized to work in the US for any employer
Overview
1
1
Certification
23
23
years of professional experience
Work History
Office Assistant
Lynch Chevrolet Kenosha
Kenosha, WI
12.2025 - Current
- Processed warranty claims to ensure timely resolution for customers
- Manage customer warranties from time of purchase to cancellation
- Maintained accurate records of transactions
- Reconciliation of accounts for warranties.
- Maintained and reconciled dealership reserve accounts to ensure financial accuracy
- Issue payments to appropriate lenders and customers.
- Logging and maintaining unclaimed property.
- Performed clerical tasks to streamline office operations and support team efficiency
Back of the House Manager
Derangos Resturant and Sports Bar
Kenosha, WI
12.2013 - 12.2025
- Coordinated scheduling for 7 areas to optimize team coverage and service efficiency
- Executed nightly closing procedure to maintain operational integrity and secure cash handling
- Managed customer orders and sales to ensure accurate processing and timely delivery
- Directed delivery drivers to ensure timely routes
- Received and processed catering orders to ensure client satisfaction
- Route Delivery Drivers
- Developed marketing materials to promote products
- Provided IT support for business operations to enhance productivity
Operations Supervisor
Allied Barton Security Services
Milwaukee, Wisconsin
01.2011 - 01.2012
- Coordinated scheduling of shift officers and special event staff to ensure adequate coverage
- Oversee the student shuttle driver program and its employees
- Processed billing for parking citations issued by department
- Assisted in managing security operations during the Security Director's absence.
- Sent warning letters for parking citations to repeat offenders
- Engaged daily with student body, faculty, and guests to enhance campus safety and service
- Processed all parking citations written by our department
- Issue citation warning letters to major parking offenders
- Compiling monthly ticket tracker report to the client
Security Director
Securitas Security Services USA
01.2010 - 01.2011
- Oversee the daily operations of the Security Department
- Created and implemented department policies and procedures to strengthen security protocols
- Conducted thorough investigations of security incidents
- Managed dispatching of emergency response units
- Compiled statistics and data for Clery Act reporting to enhance campus security transparency
- Managed scheduling and payroll processes to ensure accurate and timely employee compensation.
- Documented incident reports for security events
- Daily interaction with Student body, faculty and guests
- Scheduling and Payroll
Lieutenant
Securitas Security Services USA
01.2004 - 01.2010
- Patrol all parking lots and buildings
- Oversaw shifts to ensure compliance with post orders
- Training and continuing education of all new officers
- Scheduling of officers for regular and special duty
- Respond to all Incidents
- Developed new shuttle service to enhance campus transportation
- Managed crowd control during events to ensure safety and order
- Received and processed emergency calls to ensure prompt response
- Engaged in public relations activities to promote positive community relations
- Prepared detailed reports to document incidents and activities
- Processed payroll for department staff to ensure timely compensation
- Collaborated with campus departments to streamline operations
- Coordinated dispatching of personnel to various incidents and events
- Participated in Emergency Operations Committee meetings to discuss safety protocols
- Familiar with the Higher Education Act, HIPAA, Clery Act, and the Campus Right to know fire ac
Education
High school diploma - General Studies
Westlake Christian Academy
Associates - Criminal Justice
Gateway Technical College
Kenosha, WISkills
- Customer support
- Customer service
- Administrative experience
- Administrative support
- Clerical assistance
- Data entry
- Meticulous attention to detail
- Record preparation
- File management
- Payment processing
- Scheduling management
- Appointment scheduling
- Scheduling appointments
- Time management
- Filing
- Excel spreadsheets
- Data archiving
- Transportation coordination
- Call center operations
- Call management
- Supervising experience
- Staff supervision
- Team leadership
- Team collaboration
- Effective communication
- Verbal communication
- Strong interpersonal skills
- Problem solving
- Attention to detail
- Meticulous attention to detail
- Prioritizing work
- Professional demeanor
- Dedicated team player
- Proactive approach
- Office technology management
- Transportation coordination
- Call management
- Effective communication
Personal Information
- Title: Customer Service Specialist
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
- Title: Customer Service Specialist
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Additional information
- Title: Customer Service Specialist
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Office Assistant
Lynch Chevrolet Kenosha
12.2025 - Current
Back of the House Manager
Derangos Resturant and Sports Bar
12.2013 - 12.2025
Operations Supervisor
Allied Barton Security Services
01.2011 - 01.2012
Security Director
Securitas Security Services USA
01.2010 - 01.2011
Lieutenant
Securitas Security Services USA
01.2004 - 01.2010
High school diploma - General Studies
Westlake Christian Academy
Associates - Criminal Justice
Gateway Technical College