Eliana Castillo
Lexington,KY
Summary
Customer-focused leasing professional adept in guiding prospects through the entire leasing lifecycle, from initial inquiry to move-in. Proficient in conducting needs-based property tours, applicant screening, and lease documentation while ensuring Fair Housing compliance, resulting in high levels of resident satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Leasing Consultant and Move-In Coordinator
Bluegrass Rental Management
Lexington, KY
12.2025 - Current
- Guide prospective residents through the full leasing lifecycle, from initial inquiry and property tour through application, approval, lease execution, and move-in.
- Conduct needs-based property tours, highlight relevant features, and clearly explain rental criteria, lease terms, fees, and move-in requirements.
- Screened applications by reviewing rental history, credit, employment, income, and affordability requirements; maintained accurate records of applicants, residents, payments, and compliance.
- Prepared leases, renewals, notices, and resident communications; calculated rent increases and communicated options, pricing changes, and deadlines to residents.
- Coordinate move-ins, utility setup and transfers, property-specific requirements, and timely resident follow-up to create a smooth handoff into occupancy.
- Apply Fair Housing principles throughout prospect and resident interactions and compile complete documentation for delinquency and eviction matters referred to legal counsel.
- Captured and organized property photos, presenting available rentals across leasing platforms to enhance property marketing and drive lead conversion.
Virtual Administrative Assistant, Client Relations and Inside Sales
Castillo Boot Company
Philadelphia, PA
09.2024 - 12.2025
- Managed customer inquiries via phone and email, documented requests, recommended products, and resolved concerns with timely follow-through.
- Maintain organized digital client records, prioritize competing requests, and adapt quickly to new processes and sales strategies.
- Maintained organized digital client records, prioritized competing requests, and adapted to new processes and sales strategies.
Retail Associate
Old Kentucky Chocolates
Lexington, KY
06.2024 - 11.2025
- Delivered exceptional customer service by assisting customers with inquiries and product selection, enhancing their shopping experience.
- Processed transactions accurately while managing cash and card payments.
- Cultivated strong interpersonal skills to engage effectively with a diverse customer base, fostering customer loyalty.
- Organized and maintained a clean work area, contributing to a positive shopping environment.
Beertender
Keeneland Hospitality
Lexington, KY
10.2023 - 04.2025
- Delivered high-quality customer service while ensuring compliance with responsible alcohol service policies and maintaining a clean work area.
- Monitored guest consumption levels and intervened as needed.
- Communicated effectively with customers and team members to facilitate smooth operations.
- Maintained clean, safe work environment by adhering to sanitation standards and protocols.
Education
Bachelor of Arts - Psychology, Minor in Spanish
Transylvania University
Lexington, KY01-2024
Skills
- Leasing Lifecycle
- Applicant Screening
- Income verification
- Lease Preparation
- Lease Renewals
- Move-In Coordination
- Property Tours
- Fair Housing Compliance
- Delinquency reporting
- Lead Conversion
- Customer Service
- Effective communication
- Fair housing compliance
- Problem solving
- Time management
- Client Communication
- Client Communication
Personal Information
Title: LEASING | CLIENT RELATIONS | ADMINISTRATIVE OPERATIONS
Timeline
Leasing Consultant and Move-In Coordinator
Bluegrass Rental Management
12.2025 - Current
Virtual Administrative Assistant, Client Relations and Inside Sales
Castillo Boot Company
09.2024 - 12.2025
Retail Associate
Old Kentucky Chocolates
06.2024 - 11.2025
Beertender
Keeneland Hospitality
10.2023 - 04.2025
Bachelor of Arts - Psychology, Minor in Spanish
Transylvania University