Eliana Cera
Edmond,OK
Summary
Dedicated and hardworking professional with proficiency in both Spanish and English. Experienced in management, childcare, serving, waitressing, bartending, and providing exceptional customer service. Skilled in handling diverse responsibilities with efficiency and attention to detail.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Round Midnight jazz bar and lounge
Edmond, OK
12.2023 - Current
- As a bartender the focus is on creating an amazing experience for the guests
- From exceptional drinks to friendly company, it's part of the job to provide that for guests
- Ensuring a clean and organized work environment is key and working at an appropriate pace to provide quality service and product
- Memorization and attention to detail is necessary, as well as responding well to critique and feedback from guests and from management to improve overall
- Having a team mindset and passion for the work done is vital
Part-time Server
Flower Child
Oklahoma City, OK
12.2022 - 09.2024
- I am a part of a team that is the face of a bright and friendly restaurant
- We all hold the same position, switching flexibly between any and all positions
- Taking orders/customer service, hospitality, serving guests and maintaining a clean eating environment, thorough knowledge of menu to ensure a safe eating experience for people of all diet restrictions and preferences
Customer Service
CAVA
Edmond, OK
03.2022 - 12.2022
- I work as a customer service representative, helping customers build the meal of their desire in any way I can
- I also work as food preparation and any other role I'm needed for
- I maintain clean and orderly work environment and make a friendly space for customers to feel comfortable asking for assistance
- I also am in charge of opening and closing the restaurant (I.e
- Cleaning everything, takedown, setup, dishes, etc.)
Server
Pub W
Edmond, OK
09.2021 - 03.2022
- I am a server in a teamwork environment where we are responsible for everything preparation, service, cleanup, etc
Child Care Worker
DEER CREEK SCHOOLS
Edmond, OK
09.2019 - 08.2021
- I was responsible for maintaining kids in an after school program
- This consisted of organizing activities, staying organized, staying alert to manage children, etc
- Being attentive and compassionate towards the kids and ensuring a safe and comfortable environment for each individual
- Working together as a team to improve the quality of experience
Shift Leader
Zoe's Kitchen
Edmond, OK
04.2018 - 03.2021
- I am a shift leader who does basically everything from bussing tables to cleaning up the store, counting down the money, opening and closing the store, guest recovery and customer service
- I also am responsible for training new host positions and managers
- I assist customers with whatever necessary to make their experience more enjoyable
- We work as a team to make the job easier for each other and ourselves
PT Cashier
Smoothie King
Oklahoma City, OK
03.2019 - 07.2019
- Acknowledged customer issues and resolved them
- Modify service and normal procedures to best fit customer needs
- Encourage usage of promotional apps and coupons to ensure satisfaction
PT team member
Braum's Ice Cream and Dairy Stores
Edmond, OK
04.2016 - 04.2018
- Worked all positions besides kitchen due to age and policies at the time
- Trained many new team members
- Performed any task for duty needed to help the store flow more smoothly
Education
College Degree - Spanish and Mass Communications
UCO, Central
Edmond, OK03.2025
High School -
Deer Creek High School
Edmond, OK05.2021
Skills
- POS
- Cleaning Experience
- Food Preparation
- Childcare
- Cocktail waitressing
- Food Safety
- Expo
- Busser
- Bartending
- Kitchen Experience
- Customer service
- Restaurant Experience
- Shift Management
- Time management
- Cashiering
- Food Service
- Cash Handling
- Serving
Certification
- CPR
- ServSafe Alcohol
- ABLE liquor license, 03/01/24 to 03/31/26
Additional Information
I am a very hard worker and open to taking on many roles in order to improve the environment in any company I work for. I am very mindful when interacting with guests and I highly value working in lively and bright places. I prefer fast-paced environments and workplaces with opportunity to improve and grow individually and as a collective.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Bartender
Round Midnight jazz bar and lounge
12.2023 - Current
Part-time Server
Flower Child
12.2022 - 09.2024
Customer Service
CAVA
03.2022 - 12.2022
Server
Pub W
09.2021 - 03.2022
Child Care Worker
DEER CREEK SCHOOLS
09.2019 - 08.2021
PT Cashier
Smoothie King
03.2019 - 07.2019
Shift Leader
Zoe's Kitchen
04.2018 - 03.2021
PT team member
Braum's Ice Cream and Dairy Stores
04.2016 - 04.2018
College Degree - Spanish and Mass Communications
UCO, Central
High School -
Deer Creek High School