Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eliana Falcon

Eliana Falcon

Erlanger,KY

Summary

Adept at enhancing warehouse efficiency and safety, demonstrated through a successful tenure at Loreal USA, I excel in forklift operations and fostering teamwork. My proactive approach led to significant productivity improvements, showcasing my ability to optimize operations and collaborate effectively. Committed to continuous learning, I embody a positive attitude and a dedication to quality assurance.

Overview

20
20
years of professional experience

Work History

Material Handler

Loreal USA
08.2024 - 01.2025
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.

Front Desk Receptionist

Hilton
03.2024 - 12.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Warehouse Worker

Levis Strauss & Co
12.2023 - 03.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Warehouse Packer

DHL
11.2023 - 12.2023
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Bilingual Lead Trainer

Borderless Distribution
06.2022 - 11.2023
  • Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
  • Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
  • Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
  • Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
  • Implemented robust tracking systems to monitor employee progress throughout various stages of their training journey.
  • Facilitated learning through classroom instruction, on-the-job coaching and virtual training for Number employees.
  • Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
  • Evaluated trainee progress through assessments and feedback surveys, refining course content as needed for maximum effectiveness.
  • Developed and delivered up-to-date training information to enhance employee performance, boosting employee efficiency Number%.
  • Consistently updated training materials to reflect the latest industry standards, ensuring that employees stayed current in their respective fields.

Cashier

Chicken Express - Katy
11.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Airport Agent

American Airlines
07.2005 - 08.2021
  • Provided announcements to passengers to explain baggage procedures.
  • Improved customer satisfaction by providing efficient and friendly service during check-in and boarding processes.
  • Played an integral role in maintaining accurate records of all passenger data throughout the check-in process, ensuring seamless communication with airline databases and minimizing potential security risks.
  • Offered support to families traveling with young children, providing guidance on available services and amenities within the airport terminal to help make their journey more enjoyable.
  • Ensured flight safety by conducting thorough inspections of aircraft cabins and verifying the accuracy of passenger information.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges such as weather-related delays or last-minute cancellations, working quickly to rebook affected passengers onto alternative flights where possible.
  • Reduced boarding delays by efficiently managing gate operations, including organizing queues and communicating with ground staff.
  • Facilitated the boarding process for passengers requiring wheelchair assistance or other special accommodations, ensuring a safe and comfortable experience onboard the aircraft.
  • Streamlined baggage handling processes to minimize wait times for passengers upon arrival at their destination.
  • Delivered exceptional customer service, addressing passenger inquiries regarding flight status, seating arrangements, and luggage specifications.
  • Assisted passengers with claims for lost and damaged luggage.
  • Maintained positive relationships with other airport agents, fostering a collaborative work environment that prioritized teamwork and communication.
  • Enhanced airport security by vigilantly monitoring suspicious behavior and reporting incidents to appropriate authorities.

Education

Bachelor - Complete

IDEA
Puerto Ordaz Venezuela
07.2004

Skills

  • Material handling
  • Loading and unloading
  • Order picking
  • Positive attitude
  • Heavy lifting
  • Package handling
  • Warehouse operations
  • Attention to detail
  • Shipping and receiving
  • Materials handling and transport
  • Teamwork and collaboration
  • Customer service
  • Equipment safety
  • Forklift operation
  • Warehouse safety
  • Truck loading and unloading
  • Pallet jack operation
  • Material packaging
  • Forklift operations
  • Warehouse organization
  • Material identification
  • Assembly and production
  • Clean background check
  • Pick ticket orders
  • Good housekeeping
  • Equipment operation
  • Shipping documentation
  • Manufacturing
  • Paperwork completion
  • Load verification
  • OSHA compliance
  • PPE policy adherence
  • Optimizing efficiency
  • Equipment inspections
  • Incident reporting
  • Logistics
  • Material audits
  • Quality assurance inspections
  • OSHA guidelines
  • Production support
  • Stock rotation
  • Equipment monitoring
  • OSHA
  • Product transport
  • Delivery tracking

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Material Handler

Loreal USA
08.2024 - 01.2025

Front Desk Receptionist

Hilton
03.2024 - 12.2024

Warehouse Worker

Levis Strauss & Co
12.2023 - 03.2024

Warehouse Packer

DHL
11.2023 - 12.2023

Bilingual Lead Trainer

Borderless Distribution
06.2022 - 11.2023

Cashier

Chicken Express - Katy
11.2021 - 05.2022

Airport Agent

American Airlines
07.2005 - 08.2021

Bachelor - Complete

IDEA

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Eliana Falcon