Eliana Hanson
Clifton Park
Summary
Adaptable professional with a versatile background in customer service and entertainment. Known for exceptional multitasking and organizational skills, consistently enhancing guest engagement and satisfaction across diverse environments.
Overview
5
5
years of professional experience
Work History
Private Health Advisor
USHEALTH Group
Charleston, SC
09.2024 - 10.2025
- Built and maintained strong client relationships through regular communication and personalized service.
- Educated clients on insurance products, enhancing their understanding of coverage options available.
- Developed customized financial plans for clients, taking into account their unique goals and risk tolerance levels.
- Achieved consistent growth in assets under management through proactive business development efforts and strong referrals from satisfied clients.
- Collaborated with healthcare providers to ensure continuity of care and improve patient outcomes.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
- Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
Entertainment
Deco Nightclub
Charleston, SC
10.2023 - 08.2025
- Developed engaging activities, increasing guest satisfaction and retention rates.
- Enhanced audience experience by facilitating engaging and interactive activities during live events.
- Leveraged social media platforms to promote upcoming events, driving awareness and ticket sales among target demographics.
- Created promotional materials to increase visibility of performances and events.
- Adapted quickly to various settings and environments, catering performances to suit diverse audiences and venues effectively.
- Performed at various high-profile events, generating repeat business through strong relationships with event planners and venue owners.
Server
Rappahannock Oyster Bar
Charleston, SC
04.2023 - 09.2024
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed payments accurately using point-of-sale system, minimizing transaction errors.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
Server
Yamato Japanese Steakhouse & Sushi Bar
Charleston, SC
02.2021 - 04.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new servers on menu knowledge and service protocols.
- Managed multiple tables efficiently, ensuring timely food delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Resolved customer complaints swiftly to ensure repeat business and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
International Business
University of South Carolina
Columbia, South Carolina, SCHigh School Diploma -
Hanahan High School
Hanahan, SC01-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Professional appearance
- Team collaboration
- Sales techniques
- Suggestive selling
- Relationship management
- Multitasking and organization
Languages
Spanish
Limited Working
English
Native or Bilingual
Japanese
Limited Working
Timeline
Private Health Advisor
USHEALTH Group
09.2024 - 10.2025
Entertainment
Deco Nightclub
10.2023 - 08.2025
Server
Rappahannock Oyster Bar
04.2023 - 09.2024
Server
Yamato Japanese Steakhouse & Sushi Bar
02.2021 - 04.2023
International Business
University of South Carolina
High School Diploma -
Hanahan High School