Eliana Johnson
Clayton ,CA
Summary
A high-performing and dedicated fitness professional with a passion for both business and helping others achieve the best versions of themselves. Passion shows in my track record of being a high producing sales manager with experience in team building, marketing and operational management as well as meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
General Manager
Stretch Zone
06.2024 - Current
- Managed a diverse team of 6 professionals and 90+ clients, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
Sales and Service Manager
24 Hour Fitness
12.2023 - 06.2024
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Consistently held a spot in the top 3 Sales & Service managers in fitness sales.
- Assumed ownership over team productivity and managed work flow to exceed quality service goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Expert
24 Hour Fitness
04.2022 - 12.2023
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Held an appointment show closing rate of 85% all while attaching fitness sales for a consecutive 15 months before being promoted.
- Created customized proposals tailored to individual client requirements, resulting in higher conversion rates from prospects to closed deals.
- Worked with sales team to collaboratively reach targets, consistently exceeding personal quotas.
Shift Supervisor
Starbucks
08.2018 - 04.2022
- Trained 16 new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Resolved conflicts among team members and customers diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Education
Business Administration & A Minor in Marketing - Business
Southeastern University
Lakeland, Florida12.2026
Skills
- Leadership and team building
- Operations Management
- Goal oriented
- New Business Development
- Sales Analysis & expertise
- Client Relations
- Efficient multi-tasker
- Time Management
- Budget Analysis
Timeline
General Manager
Stretch Zone
06.2024 - Current
Sales and Service Manager
24 Hour Fitness
12.2023 - 06.2024
Sales Expert
24 Hour Fitness
04.2022 - 12.2023
Shift Supervisor
Starbucks
08.2018 - 04.2022
Business Administration & A Minor in Marketing - Business
Southeastern University
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