Eliana Razo
McAllen,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully work as part of team to reach personal and business goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
United Health Care Remote
09.2021 - Current
- Answered incoming customer phone calls, identifying their specific assistance needs such as benefit and eligibility inquiries, billing and payment concerns, and prior authorizations and explanation of benefits.
- Review and research incoming healthcare claims from members and providers (doctors, clinics, etc) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)
- Demonstrated strong communication skills by effectively asking appropriate questions, attentively listening, and meticulously documenting all vital details
- Effectively communicate and collaborate with team members and providers to promptly resolve any issues, utilizing simplified language to ensure clarity
- Consistently met and surpassed targets for efficiency, call quality, customer satisfaction, and attendance.
Educators Assistant
Southwood Elementary School
Franklin, WI
09.2020 - 05.2021
- Attended staff meetings, trainings, and workshops as required.
- Assisted in developing individual education plans for special needs students.
- Collaborated with other educators to develop innovative curricula.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Provided one-on-one and group support for students with special needs.
Technician
BODYWORKS Ultra Lipo Clinic
McAllen, TX
05.2018 - 10.2019
- Performing skin care treatments and specializing in body contouring
- Answering phones, scheduling appointments
- Personalized consultations
- Meeting sale goals
- Keeping work area clean, stocked, and sanitized.
Beauty Consultant
Walgreens Boots Alliance
Edinburg, TX
06.2015 - 04.2018
- Ascertain customers beauty needs and make appropriate suggestions and demonstrations
- Maintain personal beauty and grooming standards and upkeep to customer’s satisfaction
- Communicate to customers on store promotions and perform business operations such as maintenance of cash registers, deposits, vouchers, and coupons
- Ensure excellent housekeeping.
Education
CNA - Certified Nurse Assistant
RGV Careers An Institute For Higher Learning
Pharr, TX05-2013
High school diploma -
PSJA High School
01.2008
Skills
- Customer Service
- Complaint resolution
- Microsoft PowerPoint
- Inbound and Outbound Calling
- Problem-solving abilities
- Communication Skills
- Complaint Handling
- English
- Spanish
Certification
- CNA
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Advocate
United Health Care Remote
09.2021 - Current
Educators Assistant
Southwood Elementary School
09.2020 - 05.2021
Technician
BODYWORKS Ultra Lipo Clinic
05.2018 - 10.2019
Beauty Consultant
Walgreens Boots Alliance
06.2015 - 04.2018
CNA - Certified Nurse Assistant
RGV Careers An Institute For Higher Learning
High school diploma -
PSJA High School
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