Eliana Rodriguez
Austin,TX
Summary
Enthusiastic and reliable taking pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Bartender/Server
Fresa's Chicken Al Carbon
Westlake, TX
01.2024 - Current
- Served high customer volumes during large special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Cocktail Server/Waitress
Mama Betty’s Tex Mex Y Cantina
Austin, TX
04.2022 - 12.2023
- Served food and beverages promptly with focused attention to customer needs while still able to cultivate warm relationships with customers.
- Worked with POS system to place orders, manage checks, and handle cash transactions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, refill chip warmer, ice wells, salsa trays, and run drinks at server well.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Restaurant Hostess
Fonda San Miguel
Austin, TX
07.2021 - 09.2021
- Took reservations by phone, answered customer questions, informed guests of accurate wait times and standard cocktail areas to dine.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and welcoming presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special to enhance guest satisfaction.
- Opened and closed seating sections according to volume of guests.
Education
Leander High School
Leander, TX06.2022
Skills
- Friendly, Positive Attitude
- Excellent Communication
- Calm Under Pressure
- Guest Engagement
- Order Management and accuracy
- Menu Memorization
Additional Information
My high enthusiasm and strong dedication working in food service keeps me constantly motivated to learn new techniques on giving excellent service to every guest that comes to enjoy their time.
Outside of work I thoroughly enjoy traveling and fashion design. These skills help me engage with guests showing my character at necessary moments and connecting with regulars or new time guests.
Timeline
Bartender/Server
Fresa's Chicken Al Carbon
01.2024 - Current
Cocktail Server/Waitress
Mama Betty’s Tex Mex Y Cantina
04.2022 - 12.2023
Restaurant Hostess
Fonda San Miguel
07.2021 - 09.2021
Leander High School