Eliana Sosa Arrospide
Lawrenceville,GA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Frontera Mex-Mex Grill
Loganville , GA
2003.11 - Current
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Led team of servers to consistently meet customer service and sales targets.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Medical Transportation Driver
Paramount Plastic Surgery
Smyrna , GA
2018.03 - 2019.04
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Maintained professional image and attitude to positively represent Paramount Plastic Surgery and help build reputation for excellent customer service.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Communicated with patients and healthcare workers in both English and Spanish
Education
No Degree - Graphic Design
ORT University
Montevideo Uruguay Skills
- Recruiting and interviewing
- Employee performance evaluations
- Strategic planning
- Staff supervision
- Financial Management
- Employee scheduling
- Business administration
- Training
Timeline
Medical Transportation Driver
Paramount Plastic Surgery
2018.03 - 2019.04
Assistant Manager
Frontera Mex-Mex Grill
2003.11 - Current
No Degree - Graphic Design
ORT University
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