Eliana Tovar
New Braunfels
Summary
Dynamic and results-driven professional with a strong background in operations and customer service, notably at Canadian General Tower. Proven ability in quality inspections and effective communication, enhancing team performance and customer satisfaction. Recognized for efficient multitasking and a commitment to continuous improvement in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Operator
Canadian General Tower
New Braunfels, TX
07.2023 - Current
- Operated machinery to ensure efficient production processes.
- Conducted quality checks to maintain product standards.
- Assisted in training new operators on equipment usage and safety protocols.
- Monitored production lines for operational consistency and efficiency.
Store Manager
Journeys Kidz
San Marcos, TX
02.2021 - 07.2023
- Managed daily operations to ensure efficient store functionality
- Led team training sessions to enhance product knowledge and customer service skills
- Developed and implemented visual merchandising strategies to boost sales performance
- Resolved customer inquiries and complaints, ensuring high satisfaction rates
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
Replenisher
Victoria Secret
San Marcos, TX
08.2018 - 02.2021
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted in visual merchandising to enhance product presentation and drive sales.
- Put away received merchandise in designated location.
- Cleaned and organized sales and stock areas.
- Interacted with guests in friendly and knowledgeable way.
Associate/Busser
Jason’s Deli
San Marcos, TX
01.2018 - 07.2018
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Supported kitchen staff by restocking supplies and ensuring timely delivery of dishes.
- Collaborated with team members to uphold high standards of food safety and hygiene.
- Reset and cleaned tables quickly to prepare for new customers.
Education
High School Diploma -
San Marcos High School
San Marcos, TX06.2018
Skills
- Customer service
- Good communication
- Product assembly
- Quality inspections and reporting
- Punctual and dependable
- Machinery operation
- Positive attitude
- Teamwork and communication
- Strong work ethic
- Hand and foot coordination
- Continuous improvement
- Data entry
- Production work
- Efficient multitasking
- Problem-solving
Timeline
Operator
Canadian General Tower
07.2023 - Current
Store Manager
Journeys Kidz
02.2021 - 07.2023
Replenisher
Victoria Secret
08.2018 - 02.2021
Associate/Busser
Jason’s Deli
01.2018 - 07.2018
High School Diploma -
San Marcos High School