Eliane Nease
Orlando,FL
Overview
6
6
years of professional experience
Work History
Server/Bartender
Dave & Buster's
Orlando, Florida
10.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed table settings and ensured cleanliness throughout the restaurant.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions accurately and efficiently at the register.
- Collaborated with kitchen staff to ensure timely order delivery.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Implemented feedback from customers to improve service quality and menu offerings.
Asset Protection Team Lead
Wal-Mart
Apopka, FL
04.2022 - 11.2024
- Feedback team members in techniques necessary for job tasks.
- Trained new team members by relying on information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals.
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours, and inventory movements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managing cameras through CCTV.
- Creating tickets to Johnson Control regarding cameras.
- Managed hazwaste compliance and paperwork.
- Conducted monthly security and safety meetings.
- Worked with Apopka PD to solve cases.
- Sign off fire doors and fire extinguishers monthly.
Brand Representative Lead
Hollister. Co
Orlando, FL
12.2019 - 01.2022
- Communicated product information with confidence and educated consumers about the company.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotions.
- Engaged, educated, and befriended customers to deliver amazing shopping experiences.
- Assisted with daily opening and closing tasks to maintain clean, neat, and a professional store.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Completed floorsets, filled floor and rang up customers.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Conducted customer surveys and gathered data on purchasing habits for use in branding efforts.
- Approached strangers and interacted in natural conversations with the goal of developing brand loyalty.
- Functioned as a team player by working with other members to deliver goals.
Personal Shopper
Wal-Mart
Orlando, FL
08.2020 - 11.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Reviewed customer orders closely to locate desired items.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines, quality goals for accuracy, and timeliness.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Reviewed orders prior to pick up.
Education
High School Diploma -
Oak Ridge High School
Orlando, FLSkills
- Team Leadership Strengths
- Microsoft PowerPoint
- Team Member Motivation
- Motivational Leadership
- Performing Evaluations
- Preventable injuries
- Influential and Persuasive
- Dependable and Cooperative
- Communication Skills
- Attention to Detail
- Customer Service
- Cash handling
- Menu knowledge
- POS operation
- Time management
- Conflict resolution
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Server/Bartender
Dave & Buster's
10.2023 - Current
Asset Protection Team Lead
Wal-Mart
04.2022 - 11.2024
Personal Shopper
Wal-Mart
08.2020 - 11.2021
Brand Representative Lead
Hollister. Co
12.2019 - 01.2022
High School Diploma -
Oak Ridge High School