Kristi Walker
New Braunfels,TX
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Supportive Team Lead with 10+ years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
5
5
years of professional experience
Work History
Team Lead
Walmart
New Braunfels, TX
08.2022 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
People Operations Manager
Walmart
Raytown, MO
09.2020 - 08.2022
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Support Manager
Walmart
Independence, Missouri
11.2017 - 09.2020
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Education
People And Business Leadership -
Bellevue University
Bellevue, NE01.2019
Skills
- Process Integration
- Accounts Payable and Receivable
- Production Monitoring
- Job Assignments
- Operational Efficiency and Safety
- Task Monitoring
- Call Transfers
- Team Monitoring
- Corrective Actions
- Profit and Loss Reporting
- Team-Building Exercises
- Team Meetings
- Google Apps
- Team Member Motivation
- Guest Satisfaction
- Performing Evaluations
- Microsoft PowerPoint
- Overseeing Personnel
- Collaborative Environments
- Cargo and Freight
- Leadership Communications
- Motivational Leadership
- Clerical Support
- Money Transfers
- HR Consulting
- Team Leadership Strengths
Timeline
Team Lead
Walmart
08.2022 - Current
People Operations Manager
Walmart
09.2020 - 08.2022
Support Manager
Walmart
11.2017 - 09.2020
People And Business Leadership -
Bellevue University
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