Elianis Usera
Raleigh ,NC
Summary
MSW graduate student with a strong background in child development, education, and social services. Former teacher with bilingual (English/Spanish) experience in patient registration using EPIC, including verifying insurance and Medicaid eligibility with various providers. Known for exceptional customer service, clear communication, and collaborative teamwork. Creative, compassionate, and passionate about supporting children and families through equitable access to care.
Overview
2
2
years of professional experience
Work History
Bilingual Patient Registration
Wake Med Hospital
Raleigh, North Carolina
06.2025 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Childcare Teacher
Childcare Network
Garner, North Carolina
06.2024 - 10.2024
- Created engaging lesson plans to foster child development and learning.
- Communicated regularly with parents about children's progress and behaviors.
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
Sales Associate
Tmobile
Raleigh, North Carolina
12.2023 - 04.2024
- Assisted customers with product selection and service inquiries.
- Collaborated with team members to meet daily sales goals and targets.
- Handled customer complaints professionally to ensure satisfaction and loyalty.
Kindergarten Teacher
Wake County Public Schools
Raleigh, North Carolina
07.2023 - 11.2023
- Planned and implemented engaging lessons to meet the individual needs of each student.
- Developed positive relationships with students, families, staff members, and outside agencies.
- Promoted collaborative learning among peers through group work activities.
- Adapted lesson plans based on student performance data to ensure success for all learners.
- Assessed students' progress and created reports for parents, administrators, and other teachers.
- Fostered an atmosphere of respect through positive reinforcement techniques.
- Collaborated with colleagues on various projects related to curriculum development and assessment strategies.
Education
Bachelor of Science - Psychology, Minor in Child Development
North Carolina A&T State University
Greensboro, NC05-2023
High School Diploma -
High School For Health Professions
Orangeburg, SC06-2019
Master of Science - Social Work
Syracuse University
Syracuse, NYSkills
- Bilingual
- Adaptability and flexibility
- Appointment scheduling
- Management of priorities
- Strong attention to detail
- Effective communication
- Customer relationship management
- Microsoft Word
- Microsoft Excel
- EPIC
- NCFAST
- Insurance verification
Timeline
Bilingual Patient Registration
Wake Med Hospital
06.2025 - Current
Childcare Teacher
Childcare Network
06.2024 - 10.2024
Sales Associate
Tmobile
12.2023 - 04.2024
Kindergarten Teacher
Wake County Public Schools
07.2023 - 11.2023
Bachelor of Science - Psychology, Minor in Child Development
North Carolina A&T State University
High School Diploma -
High School For Health Professions
Master of Science - Social Work
Syracuse University
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