ELIANNA VASQUEZ
Summary
Well-qualified Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Scheduling Coordinator
Lach Home Care
08.2023 - 04.2024
- Making initial nursing assessment visit with the RN to onboard the patient and the HHA
- Assisting Human Resources with incoming applicants who comes to the agency to fill out application, or need assistance (translating to Spanish, handing documents, making copies of documents)
- On-call rotation (weekdays and weekends)
- Caseload of 30 patients, but all cases were 12 hours or 24 hours split shifts (no short hour cases)
- Keeping constant communication with patients and Home Health Aides, changing schedules, confirming attendance
- Providing transportation to Home Health Aides (Uber, Lyft)
- Providing assistance to the team and working as a unit.
Scheduling Coordinator
Synergy Home Care
03.2023 - 07.2023
- Scheduling home care services for private-pay clients (no Medicaid/Medicare)
- Communication between departments for improved schedule adherence and reduced conflicts
- Assisting with the HHA orientation and in-service s needed
- Scheduling Home Health Aides for private clientele, making sure they clocked in/out for their schedules and are up do date with their compliance
- Answering the majority of the phone calls, making sure communication is maintained between patients and the aides
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed
- Assisting the DPS with creating a schedule for the nursing assessments that needed to be completed
- Increased patient satisfaction through timely scheduling and proactive management of wait times.
HHA Supervisor
VNS Health
09.2021 - 02.2023
- 100+ caseload which included MLTC, CHHA, Hospice and in charge of all Spanish cases
- Supervised over 150 Home Health Aides
- Responsible for assigning a new HHA for cases given by the referral department; master week must be created on HHA Exchange, patient/ patient's family must be contacted and HHA must be assigned to case
- On the weekend schedule, responsible for 3 or 4 caseloads of other coordinators and attendance and any call outs must be handled
- Microsoft Outlook was utilized, and 200+ emails answered daily.
Education
High School Diploma -
Brooklyn Preparatory High School
Brooklyn, NY06.2011
Skills
- Strong Work Ethic
- Microsoft Office
- Hospice Care
- Organizational Skills
- Exceptional Customer Service
- Skilled in HHA eXchange
- Problem-Solving
- Expert Documentation
- Timesheet Management
- Time management
- Organizational skills
- Translation (Spanish)
- Teamwork and Collaboration
- Attention to Detail
- Critical Thinking
- Scheduling proficiency
Spanish
Fluent in Spanish.
Timeline
Scheduling Coordinator
Lach Home Care
08.2023 - 04.2024
Scheduling Coordinator
Synergy Home Care
03.2023 - 07.2023
HHA Supervisor
VNS Health
09.2021 - 02.2023
High School Diploma -
Brooklyn Preparatory High School
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