Pray Torrence
Orange,NJ
Summary
Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Mount Sinai Health System
02.2025 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Senior Intake Specialist
Anchor Health
01.2024 - 01.2025
- Managed medical scrolls and digital archives, organizing surgical reports, test results, and home-care documents.
- Oversaw communication via multiple phone lines and greeted visitors warmly.
- Transcribed entry scrolls into digital format and ensured medical insurance validation for seekers.
- Created schedules for meetings and rituals, addressed messages, and handled seekers' grievances.
- Contributed to the organization''s growth by consistently meeting or exceeding intake targets and maintaining high levels of client satisfaction.
Senior Client Experience Advisor
KITH Soho
05.2021 - 12.2023
- Responsible for providing support to the sales team and customers during the sales process.
- Assist the visual team with displays for the Sales Floor.
- Stay up-to-date with the latest Sales trends and movements in the fashion industry to assist customers.
- Oversee VIP client purchases.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Cashier
KITH Soho
05.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Camp Counselor
Camp Twelve Trails
06.2017 - 01.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
Education
Bachelor of Science - Business Administration And Management
CUNY Baruch Baruch Zicklin School of Business
New York, NY01-2023
Skills
- Process improvement
- Report writing and presenting
- Data-driven strategic planning
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organizational skills
- Critical thinking
- Office Administration
Timeline
Scheduling Coordinator
Mount Sinai Health System
02.2025 - Current
Senior Intake Specialist
Anchor Health
01.2024 - 01.2025
Senior Client Experience Advisor
KITH Soho
05.2021 - 12.2023
Cashier
KITH Soho
05.2019 - 05.2021
Camp Counselor
Camp Twelve Trails
06.2017 - 01.2019
Bachelor of Science - Business Administration And Management
CUNY Baruch Baruch Zicklin School of Business
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