Elianne Troya
Miami,FL
Summary
Accomplished Manager with a proven track record at Centurion Group, enhancing team performance and customer satisfaction through innovative leadership and strategic planning. Expert in operations management and workforce development, I excel in creating collaborative environments that foster continuous learning and operational excellence. Skilled in decision-making and complex problem-solving, I've significantly improved efficiency and profitability.
Overview
2024
2024
years of professional experience
Work History
Manager
Centurion Group
- Conducted performance evaluations to identify areas for employee growth.
- Implemented training programs for enhanced employee skills.
- Coordinated recruitment efforts to attract top talent.
- Managed budgets for various departmental initiatives.
- Streamlined communication processes to foster transparency among departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Assisted in organizing and overseeing assignments to drive operational excellence.
GM
El Toro Loco
09.2019 - 01.2024
- Developed financial forecasts for informed resource allocation and planning.
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Aviation License - Flight Attendants
Aviation
Doral, FL03.2023
Associate Degree - Billing
Florida National University
Hialeah, FL01.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Operations management
- Staff development
- Schedule preparation
- Sales management
- Workforce management
- Business administration
Timeline
GM
El Toro Loco
09.2019 - 01.2024
Manager
Centurion Group
Aviation License - Flight Attendants
Aviation
Associate Degree - Billing
Florida National University
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