Eliannie Moreno
Groveport,OH
Summary
Accomplished Branch Supervisor at Surge Staffing LLC, adept in organizational development and relationship management. Spearheaded team training, enhancing client service and profitability. Expert in data analysis and financial advising, ensuring quality standards and strategic growth. Achieved significant improvements in client engagement and operational efficiency, leveraging analytical thinking and policy analysis skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Supervisor
Surge Staffing LLC
10.2023 - Current
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices
- Implement and monitor company quality standards
- Implement and supervise a detailed marketing program of personal sales calls, telephone sales
- Troubleshoot and resolve problems or complaints of temporaries and customers
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency
- Recruited top talent to maximize profitability
- Sign I9's, Run E-verify & Conduct weekly audits and corrections
Assistant Store Manager/Mentor
PLS Check Cashing Services
02.2018 - 09.2023
- Supporting my team in their daily tasks, offering our products and increasing our target on check cashing fees and counts
- Balancing the needs of multiple customers simultaneously in a fast paced environment
- Provide guidance, advice, feedback and support mentees, so they can grow in their respective roles and beyond within the company
- Making sure the store was up to company standards on appearance
- Verifying checks, CRs transactions, and ensuring all compliance is up to date Daily
- Conducting by weekly audits and corrections to ensure everything was running smoothly
Caregiver/Household Manager
Executive Households
01.2016 - 02.2018
- Managed Daily Operations of a High-end household, Overseeing a staff of 10+ employees
- Responsible for budgeting, event planning & ensuring a seamless experience for the family
- Implement efficient scheduling system resulting in improved staff productivity
- In Charge of family, kids schedule
- Representing the family at events, galas, fundraisers & high-profile events
Shift Manager
Colley Group DBA
10.2013 - 01.2016
- Providing leadership to work crew during shift to ensure quality and company standards were met
- Responsible for crew performance and appearance
- Responsible for doing my Dept hiring
- Conduct quarterly audits, inventory and Corrections
- Provide outstanding customer service and handles cash transactions at a time
- Provides face-to-face services to customers and handles customers' concerns and complaints in a professional manner
Education
Associate of Science - NUTRITION SCIENCE
Bronx Community College of The City University of New York
Bronx, NY06.2016
Skills
- Relationship building and management
- Data Interpretation
- Financial Advising
- Cash Handling
- Relationship Building
- Analytical Thinking
- Audit reporting
- Policy analysis
- Training and mentoring
- Organizational Development
- Data Analysis
- Client Engagement
- Data Analytics
- Business Development
Certification
Data specialist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Supervisor
Surge Staffing LLC
10.2023 - Current
Assistant Store Manager/Mentor
PLS Check Cashing Services
02.2018 - 09.2023
Caregiver/Household Manager
Executive Households
01.2016 - 02.2018
Shift Manager
Colley Group DBA
10.2013 - 01.2016
Data specialist
Associate of Science - NUTRITION SCIENCE
Bronx Community College of The City University of New York
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