Elianny Coste
Montauk,NY
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
West Lake Hospitality (Montauk Soundview)
Montauk, NY
04.2019 - 10.2024
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Greeted visitors to provide information and direct to appropriate personnel.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained a clean and organized reception area to uphold company image.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted customers, answered general questions and directed to appropriate locations.
- Coordinated maintenance requests for office equipment and facilities.
Restaurant Cashier
Hideaway
Montauk, NY
06.2015 - 09.2024
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stayed informed about daily specials, new menu items, promotions.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted in training new servers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Responded to ad hoc cleaning duties at end of shift.
Front Desk Receptionist
Blue Haven Hotel
Montauk, NY
06.2019 - 10.2021
- Coordinated maintenance requests for office equipment and facilities.
- Greeted visitors to provide information and direct to appropriate personnel.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled incoming and outgoing mail and packages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted visitors warmly and directed them to correct personnel or office.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
High School Diploma -
East Hampton High School
East Hampton, NY09-2018
Skills
- Time management
- Office supplies ordering
- Calendar management
- Multitasking and organization
- Visitor registration
- Guest relations
- Listening skills
- Customer service
- Staff management
Certification
- Cosmetology License
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Blue Haven Hotel
06.2019 - 10.2021
Front Desk Receptionist
West Lake Hospitality (Montauk Soundview)
04.2019 - 10.2024
Restaurant Cashier
Hideaway
06.2015 - 09.2024
High School Diploma -
East Hampton High School