Elias AVINA
San Antonio,TX
Summary
Attentive Customer Service Representative with 10 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
EA Management and Sales
Los Angeles, CA
11.2016 - Current
- Provided an elevated customer experience to generate a loyal clientèle.
- Served as the main liaison between customers, management and sales team.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Described product to customers and accurately explained details and care of merchandise.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Personal Banker
Bank of America Financial Center
Rancho Cucamonga, CA
09.2012 - 11.2016
- Established rapport with new clients to increase satisfaction and loyalty.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Built client rapport to ensure consistent satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Assessed clients' financial situations to develop strategic financial planning solutions.
Education
Bachelor of Arts - Family and Consumer Science
California State University - Northridge
Northridge, CA2008
Skills
- Exceptional communication skills
- Strong interpersonal skills
- Motivated team player
- Customer-oriented
Timeline
Customer Service Representative
EA Management and Sales
11.2016 - Current
Personal Banker
Bank of America Financial Center
09.2012 - 11.2016
Bachelor of Arts - Family and Consumer Science
California State University - Northridge
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