Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elias Cardenas

Clovis,NM

Summary

I am a highly energetic, outgoing, and detail oriented individual with 5 years of customer service experience. I am capable and can handle multiple responsibilities simultaneously, while providing exceptional customer service. I am seeking to grow my career in a customer/public service industry within a company that demands and rewards excellence, while providing opportunities for advancements and personal growth.

Overview

5
5
years of professional experience

Work History

E-Commerce Lead

Albertsons Market
07.2023 - Current
  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Trained multiple team members in order to create a efficient and successful working environment.

E-Commerce Personal Shopper

Albertsons Market
07.2022 - 07.2023
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.

General Merchandise Clerk

Albertsons Market
08.2020 - 07.2022
  • Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Monitored merchandise for damage and un-saleable or returnable condition to submit damage claims and minimize store loss.
  • Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.

Scan Clerk

Albertsons Market
06.2020 - 08.2020
  • Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
  • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
  • Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.

Front End Courtesy Clerk

Albertsons Market
03.2018 - 05.2020
  • Restocked and organized merchandise in front lanes.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Assisted customers with large purchases by carrying items to vehicles.

Education

Associate of Applied Science - Business Administration

Eastern New Mexico University
Portales, NM
05.2024

Skills

  • Critical Thinking
  • Customer Support
  • Active Learning
  • Operational Efficiency
  • Team Recruiting and Onboarding
  • Customer Experience for 5 years
  • Training Junior Team Members

References

  • Christopher Seifen

Relationship: E-Commerce Manager

Phone Number: (931)-249-1877

  • Cambria Andreas

Relationship: General Merchandise Assistant Manager

Phone Number: (575)-749-5210

  • Crystal Dominguez

Relationship: Assistant Store Director

Phone Number: (806)-729-8919

  • Danielle Steinfath

Relationship: Former Service Manager

Phone Number: (806)-283-6234

Timeline

E-Commerce Lead

Albertsons Market
07.2023 - Current

E-Commerce Personal Shopper

Albertsons Market
07.2022 - 07.2023

General Merchandise Clerk

Albertsons Market
08.2020 - 07.2022

Scan Clerk

Albertsons Market
06.2020 - 08.2020

Front End Courtesy Clerk

Albertsons Market
03.2018 - 05.2020

Associate of Applied Science - Business Administration

Eastern New Mexico University

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Elias Cardenas