Summary
Overview
Work History
Education
Skills
Timeline
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Elias Martinez Cruz

Rogers,AR

Summary

Proven leader with extensive experience in the food service industry, notably at Qdoba, where I excelled in team leadership and customer service. Skilled in managing operations and resolving customer complaints efficiently, ensuring high standards of service and operational excellence. Demonstrated ability to enhance team performance and maintain rigorous financial accountability.

Overview

4
4
years of professional experience

Work History

Manager

Qdoba
Rogers, AR
07.2017 - 10.2020
  • Managed staff scheduling to ensure optimal coverage, adjusting shifts based on business needs and volume.
  • Oversaw daily food preparation to maintain readiness and ensure high-quality service throughout the day.
  • Provided hands-on support across all areas of the restaurant, stepping in wherever needed to maintain efficiency.
  • Maintained a clean and organized restaurant environment, ensuring compliance with health and safety standards.
  • Addressed and resolved customer complaints promptly to uphold a positive dining experience.
  • Managed end-of-day financial operations, including counting and reconciling cash to ensure accuracy and accountability.

Supervisor

Eureka Pizza
Rogers, AR
07.2016 - 07.2019
  • Oversaw daily operations to ensure the restaurant ran efficiently and maintained high standards of service.
  • Monitored staff performance, delegated tasks as needed, and ensured all team members completed their daily responsibilities.
  • Managed customer concerns and resolved complaints promptly to uphold customer satisfaction.
  • Coordinated cash handling procedures, including verifying delivery driver funds and balancing end-of-day financials to ensure accuracy and accountability.

Education

High School Diploma -

Rogers High School
Rogers, AR
03-2021

Skills

  • Customer service
  • Team leadership
  • Task delegation
  • Clear communication

Timeline

Manager

Qdoba
07.2017 - 10.2020

Supervisor

Eureka Pizza
07.2016 - 07.2019

High School Diploma -

Rogers High School

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Elias Martinez Cruz