ELIAS MBURU
Doha,DA
Summary
Focused and reliable Head Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
6
6
years of professional experience
Work History
Head Waiter
Rixos Qetaifan Island North,Doha.
Doha
12.2023 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Waiter
Moshi Restaurant United Arab Emirates
Dubai
11.2022 - 12.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Bartender/Waiter's Assistant
House Of Monte Cristo Dmcc,DUBAI
Dubai
01.2018 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
St. Augustine Mutundu Secondary School
Nairobi,Kenya11.2014
Skills
- Complaint Handling
- Safe Food Handling
- POS System Operation
- Food safety understanding
- Upselling techniques
- Beverage Preparation
- Conflict and Complaint Resolution
- Adaptable and Flexible
Timeline
Head Waiter
Rixos Qetaifan Island North,Doha.
12.2023 - Current
Waiter
Moshi Restaurant United Arab Emirates
11.2022 - 12.2023
Bartender/Waiter's Assistant
House Of Monte Cristo Dmcc,DUBAI
01.2018 - 05.2021
High School Diploma -
St. Augustine Mutundu Secondary School