Elias Medina
Greene,RI
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized & dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Truck Outfitter
Doering Equipment
07.2023 - Current
- Maintained inventory accuracy through regular stock audits and updates.
- Trained new staff on equipment operation and safety protocols, fostering a knowledgeable workforce.
- Developed training materials for product knowledge sessions, improving team competency and performance.
- Implemented process improvements that reduced equipment retrieval times and enhanced workflow efficiency.
- Learned new skills to keep pace with job requirements
- Attention to detail for the best possible product quality
- Comprehension of electrical schematics & installation instructions
Shop Manager
Quality Auto Glass
Allentown, PA
11.2022 - 05.2023
- Managed daily operations to ensure optimal workflow and customer satisfaction.
- Implemented inventory management systems to streamline ordering and reduce waste.
- Oversaw quality control processes, ensuring compliance with safety standards and regulations.
- Resolved customer complaints promptly, enhancing overall service experience and retention rates.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Certified in the state of Pennsylvania for vehicle safety and emissions inspections
Shop Lead Mechanic/ Customer Relations
Plainfield Auto Sales
Providence, RI
2013 - 2019
- Supervised daily operations of shop, ensuring efficient workflow and adherence to safety protocols.
- Mentored junior mechanics, facilitating skill development and promoting a collaborative work environment.
- Diagnosed complex vehicle issues using advanced diagnostic tools, improving repair accuracy and turnaround time.
- Managed inventory levels of parts and supplies, optimizing stock availability for timely repairs.
- Conducted quality control inspections on completed repairs, ensuring compliance with industry standards.
- Collaborated with management to establish operational goals, driving team performance towards achieving targets.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Kept up-to-date on industry trends and advancements, incorporating new technology into shop processes where appropriate.
- Performed routine and scheduled maintenance services.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Maintained cleanliness, safety and efficiency of garage.
- Collaborate with accounts to schedule jobs, updates on projects, coordinating delivery’s & payments.
- Order parts
Education
Completion of Course - Automotive Technician
Universal Technical Institute
Norwood, MASkills
- Client relationship building
- Store maintenance
- Upselling strategies
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Organizational skills
- Team leadership
- Creative thinking
- Basic mathematics
- Written communication
- Customer retention
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Truck Outfitter
Doering Equipment
07.2023 - Current
Shop Manager
Quality Auto Glass
11.2022 - 05.2023
Shop Lead Mechanic/ Customer Relations
Plainfield Auto Sales
2013 - 2019
Completion of Course - Automotive Technician
Universal Technical Institute