Hi, I’m
Elias Orza
Student
Rochester Hills,MI
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
years of professional experience
4
years of post-secondary education
Work History
O'conners Public HouseRochester Hills, Michigan
Foodrunner
09.2021 - 12.2022
Job overview
- Maintained energy and enthusiasm in fast-paced kitchen and bar environment.
- Developed and maintained courteous and effective working relationships.
- Worked by implementing cost-saving initiatives that addressed long-standing problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Chartwells Schools Dining ServicesRochester, MI
Dishwasher
01.2020 - 05.2020
Job overview
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or frying pan items used often by kitchen staff.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
Dollar TreeBelleville, Michigan
Store Clerk
01.2019 - 04.2019
Job overview
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Planned and implemented special events to bring in new customers and drive product sales.
- Answered questions about store policies and addressed customer concerns.
Oakland University Gender and Sexuality CenterRochester Hills, MI
Office Assistant
01.2019 - 04.2019
Job overview
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Mcdonald'sLake Orion, MI
Food Service Worker
06.2018 - 08.2018
Job overview
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
Education
Oakland UniversityAuburn Hills, MI
Bachelor of Arts from Psychology
05.2018 - Current
Southern New Hampshire
Bachelor of Arts from Graphic Design
Skills
Teamwork and Collaboration
Self-Motivated
Order accuracy
Daily specials memorization
Food sales and promotion
Kitchen staff coordination
Bill computation
High-volume dining
To-go order preparation
Interactive communication skills
Hospitality service expertise
Dining area maintenance
Additional Information
I identify as non-binary, and so I accept the use of any pronouns in a casual sense, but on-the-clock I would prefer she/her. I know some workplaces can be sensitive on these subjects and I hope to be hired into a workplace environment that is open and accepting of diversity.
Timeline
Foodrunner
O'conners Public House
09.2021 - 12.2022
Dishwasher
Chartwells Schools Dining Services
01.2020 - 05.2020
Store Clerk
Dollar Tree
01.2019 - 04.2019
Office Assistant
Oakland University Gender and Sexuality Center
01.2019 - 04.2019
Food Service Worker
Mcdonald's
06.2018 - 08.2018
Oakland University
Bachelor of Arts from Psychology
05.2018 - Current
Southern New Hampshire
Bachelor of Arts from Graphic Design
10.2020