Elias Soto
Centreville,VA
Summary
Dynamic Customer Service Team Leader with a proven track record in training staff, enhancing customer experiences, and driving team performance. Skilled in conflict resolution and fostering relationships.
Overview
6
6
years of professional experience
Work History
Store Technology Champion. (Full Time)
Wegmans Food Markets, Inc
Dulles, Virginia
06.2025 - Current
- Provided technical support for software and hardware issues across multiple departments.
- Assisted users in troubleshooting and resolving IT-related problems efficiently.
- Documented support requests and solutions in the ticketing system for tracking.
- Identified and corrected system errors related to computer applications and hardware components.
- Collaborated with teams to implement new technologies and improve user experience.
- Maintained inventory of technology supplies and ensured availability for staff use.
Customer Service Team Leader (Full Time)
Wegmans Food Markets, Inc
Dulles, Virginia
03.2025 - Current
- Assisted with recruitment and hiring of prospective candidates.
- Monitored team performance metrics to identify areas for improvement.
- Facilitated team meetings to share updates, ideas, and best practices.
- Collaborated with cross-functional teams on food safety, technology support, and asset protection.
Customer Experience Coordinator And Shop Manager
River Sea Chocolates. (Part Time. 30hr Weekly)
Chantilly, Virginia
10.2020 - 10.2024
- Manage daily operations including opening shop, closing shop, Handling the cashbox and client and vendor service.
- Overseeing the training and development of staff members.
- Organize special events such as anniversary parties, promotions and discounts.
- Respond to/coordinate custom product sales, wedding offerings, and office events.
Education
High School Diploma -
Westfield Highschool
Chantilly, VA06-2020
Skills
- Customer relationship management
- Effective communication
- Technical support
- Conflict resolution
- Staff training
- Goal orientation
- Resilience
- Personability
Timeline
Store Technology Champion. (Full Time)
Wegmans Food Markets, Inc
06.2025 - Current
Customer Service Team Leader (Full Time)
Wegmans Food Markets, Inc
03.2025 - Current
Customer Experience Coordinator And Shop Manager
River Sea Chocolates. (Part Time. 30hr Weekly)
10.2020 - 10.2024
High School Diploma -
Westfield Highschool