Han Quintanilla
Santee,CA
Summary
Motivated Store Associate with thorough understanding of customer service, product merchandising, and inventory management. Strengths include effective communication skills, ability to handle multiple tasks simultaneously, and commitment to maintaining high levels of store cleanliness and organization. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Full-time Store Associate (Lead Role)
Baskin Robbins
Shiga, Japan
02.2023 - 09.2024
- Managed daily operations as primary full-time staff, ensuring smooth store openings/closings, accurate cash handling, and efficient food preparation
- Ensured 100% product availability with minimal waste by monitoring stock levels and preparing inventory orders for Store Manager’s approval
- Maintained strict food safety, sanitation, and quality control standards by solely managing high-volume shifts in a fast-paced environment
- Executed housekeeping and merchandising tasks to uphold brand presentation guidelines and maintain visual and cleanliness standards
- Resolved operational issues promptly, serving as the primary contact for troubleshooting.
Cashier and Customer Service Associate
Todaya Hot Spring
Mie, Japan
03.2021 - 11.2022
- Processed payments with 100% accuracy using POS systems, handled cash, and managed daily inventory records to ensure financial integrity
- Increased store revenue by promoting local products and regional specialties to resort guests, enhancing their cultural experience
- Organized and designed attractive product displays to enhance guest interest and store aesthetics
- Provided cross-functional support to Front Desk, Food & Beverage, and Housekeeping departments to ensure seamless resort operations
Education
Some College (No Degree) - Associate's Degree in Associate of Applied Japanes
EHLE Institute
Osaka, JapanSkills
- POS systems
- Cash handling
- Stock management
- Product displays
- Food safety
- Sanitation standards
- Customer relationship management
- Time management
Languages
English
Professional
Japanese
Professional
Vietnamese
Native/ Bilingual
Certification
- Food Safety Certification
- JLPT N3 (Japanese Language Proficiency Test)
- Accommodation Industry Specified Skilled Worker (Tokutei Gino)
- Food Service Industry Specified Skilled Worker (Tokutei Gino)
Timeline
Full-time Store Associate (Lead Role)
Baskin Robbins
02.2023 - 09.2024
Cashier and Customer Service Associate
Todaya Hot Spring
03.2021 - 11.2022
Some College (No Degree) - Associate's Degree in Associate of Applied Japanes
EHLE Institute