Elias Thomas
Land O' Lakes
Summary
I'm a customer Service Professional experienced in front desk and retail environments, with a strong track record of building productive relationships and delivering exceptional service. Skilled in listening to customer needs, communicating product benefits effectively, and developing solutions that enhance customer satisfaction. Highly dependable and able to work independently, demonstrating a strong commitment to maintaining a positive customer experience.
Overview
3
3
years of professional experience
Work History
Woodies Wash Shack Lot Attendent
Woodies Wash Shack
Tampa
01.2025 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lead Team Member
Burger King
Lutz
11.2021 - Current
- Supervised and motivated team members to ensure efficient daily operations and exceptional customer service.
- Delegated tasks and monitored performance to meet company standards and operational goals.
- Trained new hires on company policies, food preparation, and customer service procedures to maintain consistency and quality.
- Assisted in scheduling shifts, balancing team availability with business needs.
- Ensured compliance with health, safety, and sanitation regulations to uphold a clean and safe work environment.
- Handled customer complaints and feedback professionally, resolving issues to ensure customer satisfaction.
- Operated cash registers, processed transactions, and performed end-of-day financial reconciliations with accuracy.
- Supported management in inventory control, stock replenishment, and order placement to maintain adequate supplies.
Seasonal Overnight Freight Associate
Home Depot
Tampa
05.2022 - 08.2023
- • Unloaded, stocked, and organized merchandise in designated areas to ensure product availability and accurate inventory levels.
- Operated pallet jacks, forklifts, and other equipment to transport freight safely and efficiently.
- Followed safety protocols and procedures to maintain a secure work environment during overnight operations.
- Reviewed inventory shipments to verify accuracy and reported discrepancies to management.
- Assisted in setting up and maintaining store displays, ensuring products were attractively presented and easy to locate.
- Worked collaboratively with team members to meet nightly freight goals and prepare the store for daily operations.
- Conducted periodic stock checks to support inventory management and reduce shrinkage.
- Maintained a clean and organized work area to comply with company standards and OSHA guidelines
Education
Educational Qualification/ Degree, Diploma -
Sunlake High School
Land O' Lakes, FL05.2024
Skills
- Leadership
- Critical Thinking
- Customer Service
- Problem Solving
- Warehouse
- Management
- Cash Handling
- Computer systems
- Verbal communication
- Sales support
Timeline
Woodies Wash Shack Lot Attendent
Woodies Wash Shack
01.2025 - Current
Seasonal Overnight Freight Associate
Home Depot
05.2022 - 08.2023
Lead Team Member
Burger King
11.2021 - Current
Educational Qualification/ Degree, Diploma -
Sunlake High School
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