ELIAZAR CORTEZ

• Manage operations for $1.7 million volume business.
• Drive sales in turnaround strategy that included 12% increase in sales month over month.
• Analyze internal processes and recommending and implementing procedural or policy changes to improve operations, such as supply changes.
• Oversaw, trained and encouraged four shift manager's, promoting culture of efficiency and performance.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

• Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
• Promoted and enabled necessary changes to align operations with strategic plans.
• Led project in improving attrition on site from 4.45% to 2.21%.

• Built relationships with team members to encourage willingness to address concerns and issues.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Motivated employees to success and pointed out

areas of improvement, which bolstered efficiency

rates by 67%.

Achieved 3rd in the group out of 72 stores in black friday guest experience metrics.

• Provided leadership and oversight for $104m retail operations -.
• Improved logistical KPI's while improving store performance and decreased inventory by 17%.
• Interviewed, Hired, recruited, and coached associates that lead decrease in turnover rate by 65% in area.
• Increased associate engagement by 37 points year over year.
• Achieved decrease in shrink total store from -.59% to -.41% on plan of -.98% saving over $280,000 year over on high risk store.
• Managed logistics process inbound and outbound that encompassed freight flow, replenishment, set/transitions, backroom inventory, to maximize productivity.
• Established and performed processes that led increase in seasonal holiday sales that was number 1 in market of 12 stores.