Eliazar Morales
Laredo,TX
Summary
Experienced supervisor with over six years in operations management, recognized for enhancing customer relationships and improving parts sales efficiency. Proven track record in inventory management, team leadership, and strategic sales planning, resulting in streamlined parts ordering processes and increased operational efficiency. Demonstrated ability to lead and motivate retail teams to deliver exceptional service in fast-paced environments. Adaptable and proactive professional with strong communication skills and a commitment to achieving organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Part Sales Manager
AutoZone
Laredo, USA
07.2024 - Current
- Resolved inventory issues and customer complaints, leading to increased satisfaction and repeat business.
- Delivered auto parts efficiently throughout the city while maintaining delivery documentation.
- Achieved consistent punctuality and reliability in a fast-paced logistics role.
Customer Service Representative
Concentrix
Laredo, USA
08.2024 - 05.2025
- Delivered exceptional support to customers by addressing inquiries and troubleshooting technical and billing issues.
- Ensured customer satisfaction through clear communication and problem resolution.
Assistant Store Manager
XL Parts
Laredo, USA
08.2023 - 07.2024
- Assisted with daily operations including inventory management, scheduling, and team supervision.
- Supported sales growth and helped train new team members.
Parts Sales Manager
AutoZone
Galveston, USA
09.2020 - 08.2021
- Resolved inventory issues and customer complaints, leading to increased satisfaction and repeat business.
- Delivered auto parts efficiently throughout the city while maintaining delivery documentation.
- Achieved consistent punctuality and reliability in a fast-paced logistics role.
Customer Service Representative
Concentrix
Laredo, USA
08.2018 - 07.2019
- Supported customers with VoIP, data, and telecom issues.
- Coordinated with vendors and followed compliance standards to ensure accurate resolutions.
Floor Staff
Regal Entertainment Group
Laredo, USA
07.2015 - 08.2017
- Provided outstanding guest service including ushering, ticket sales, and concessions.
- Enforced policies and assisted patrons during events.
- Maintained food prep standards and contributed to overall cleanliness and organization.
Sales Floor Associate
Best Buy
Laredo, USA
08.2016 - 01.2017
- Boosted sales by promoting product add-ons and tracking down hard-to-find merchandise.
- Maintained store presentations and helped manage loss prevention.
Education
Associate of Arts -
Laredo College
Laredo, TX05.2021
High School Diploma -
United South High School
Laredo, TX05.2016
Skills
- Guest services
- Parts ordering
- Inventory control procedures
- Customer service expert
- Merchandising expertise
- Problem solving
- Team building
- Clean driving record
- Warranty handling
- Stock number and pricing data
- Upselling strategies
- Computer proficiency
- Forklift operation
Languages
Fluent in writing, reading, and speaking in both English and Spanish
Certification
Certified Forklift Operator
Timeline
Customer Service Representative
Concentrix
08.2024 - 05.2025
Part Sales Manager
AutoZone
07.2024 - Current
Assistant Store Manager
XL Parts
08.2023 - 07.2024
Parts Sales Manager
AutoZone
09.2020 - 08.2021
Customer Service Representative
Concentrix
08.2018 - 07.2019
Sales Floor Associate
Best Buy
08.2016 - 01.2017
Floor Staff
Regal Entertainment Group
07.2015 - 08.2017
Associate of Arts -
Laredo College
High School Diploma -
United South High School