Eliberth Rosado Pena
Coal Township ,PA
Summary
Dynamic and dependable professional with a proven track record at Walmart, enhancing customer satisfaction through effective problem-solving and a positive attitude. Bilingual in English and Spanish, I excel in teamwork and time management, consistently achieving timely deliveries and improving operational efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Spark Inc
01.2025 - Current
- Navigated designated routes to ensure timely deliveries and optimal customer satisfaction.
- Maintained accurate logs of vehicle inspections and delivery records.
- Collaborated with warehouse staff to streamline loading processes for efficiency.
- Adhered to safety protocols and traffic regulations throughout delivery operations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Costumer Service
Walmart
01.2024 - 2025
- Analyzed customer feedback and provided solutions to improve customer service.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings Number%.
- Streamlined order fulfillment processes for faster customer service and satisfaction.
- Enhanced dining experience by providing exceptional customer service to patrons.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
Piller
Wise Snack Inc
06.2021 - 12.2021
- Operated material handling equipment to retrieve and transport products efficiently.
- Maintained accurate inventory records to support stock management processes.
- Collaborated with team members to ensure timely order fulfillment and shipping accuracy.
- Conducted quality checks on products to maintain company standards and customer satisfaction.
- Assisted in training new staff on safety procedures and operational protocols.
- Streamlined pick-and-pack processes to improve overall productivity within the warehouse.
Education
Associate of Applied Science - Human Services
Luzerne County Community College
Nanticoke, PAHigh School Diploma -
Pennsauken High School
Pennsauken, NJ06.2021
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and reliable
- Problem-solving
- Time management skills
- FLUENT IN English and Spanish
- Multitasking and organization
- Adaptability and flexibility
Timeline
Delivery Driver
Spark Inc
01.2025 - Current
Costumer Service
Walmart
01.2024 - 2025
Piller
Wise Snack Inc
06.2021 - 12.2021
Associate of Applied Science - Human Services
Luzerne County Community College
High School Diploma -
Pennsauken High School