Elichia Rountree
Fairbanks,AK
Summary
Dedicated customer service professional looking to bring my skills into a dispatcher setting. Excelled in delivering superior customer experiences and fostering team collaboration. Skilled in multitasking and active listening, significantly enhancing client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Representative
John Hancock Insurance Services
05.2019 - 11.2019
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Paraprofessional
Geary County School District
08.2018 - 06.2019
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Reported on student progress, behavior, and social skills to supervisor.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Store Manager
Justice Tween Brands
05.2008 - 12.2014
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Estero High School
Estero, FL05-2007
Skills
- Multi-line telephone operations
- Call center procedures
- Active listening
- Data management
- Multitasking and organization
- Critical thinking
- Problem-solving
- Paperwork processing
- Time management
- Adaptability and flexibility
- Excellent communication
- Calm under pressure
Timeline
Customer Representative
John Hancock Insurance Services
05.2019 - 11.2019
Paraprofessional
Geary County School District
08.2018 - 06.2019
Store Manager
Justice Tween Brands
05.2008 - 12.2014
High School Diploma -
Estero High School
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