Open To Work
Elichka Gainey
Chester
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
Work History
Supervisor
Alorica
WFH
09.2025 - Current
- Supervised daily operations and ensured adherence to company policies.
- Trained and mentored new staff on procedures and best practices.
- Managed team schedules to optimize workflow and resource allocation.
- Developed and delivered engaging training programs for diverse employee groups.
- Utilized learning management systems to track training completion and effectiveness.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
Banking Customer Service Representative
Alorica
06.2024 - Current
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience
Commercial Sales Representative
Progressive
05.2019 - 01.2022
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships
- Built a strong network of industry contacts through active participation in professional associations and networking events
- Increased sales revenue by establishing new client relationships and nurturing existing ones
- Generated detailed reports summarizing sales activities and accomplishments for presentation at monthly team meetings
- Mentored junior sales representatives on best practices while fostering a collaborative team environment
Assistant Manager
State Farm
03.2016 - 06.2019
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals
- Assisted sales team with completing customer transactions and managing issues
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team's performance metrics
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving
- Implemented systems and procedures to increase sales
Education
Associate of Science - Business Management
Cental Texas College
Killeen, TXBusiness Administration and Business Management
University of Phoenix
Tempe, ArizonaSkills
- Team Leadership
- Strategic Planning
- Process Improvement
- Customer Service
- Sales
- Fraud Prevention
- Mentoring
- Training
Personal Information
Title: Management Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$55000/yr - $200000/yrTimeline
Supervisor
Alorica
09.2025 - Current
Banking Customer Service Representative
Alorica
06.2024 - Current
Commercial Sales Representative
Progressive
05.2019 - 01.2022
Assistant Manager
State Farm
03.2016 - 06.2019
Associate of Science - Business Management
Cental Texas College
Business Administration and Business Management
University of Phoenix